Klant heeft aanvraag ingevuld en gesloten
Management of Wide Area networks for global business customers via different Client platforms.
The Service Configuration Specialist assists customers with network re-design issues required to meet future growth.
In direct co-operation with System Engineering and Project Management, the Service Configuration Specialist needs to provide technical assistance for in-time and quality implementation of connecting, global, customer’s LANs (Local Area Networks) together via the different available WANs (Wide Area Networks).
The Service Configuration Specialist has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco software configuration and validations in accordance with customer requirements.
The Service Configuration Specialist is responsible for quality and in-time completion of software changes, enhancements or upgrades for global customers and acts as a direct point of contact for customer technical enquiries, according to SLA (Service Level Agreement).
Service Configuration Specialist liase with different intra- and intercompany departments, such as different Technical Support Centres worldwide, Project Management and –Coordination, System Engineering, Sales and other Client subsidiaries.
Service Configuration Specialist are required to keep up to date with latest development of tele- and data-communications technologies, in particular where related to Cisco and Cisco-owned equipment.
Furthermore, Service Configuration Specialist need to maintain close relations with third parties, like vendors, to be able to monitor progress of reported problems, known caveats, newly available features, software upgrades and hardware products. This to be able to foresee possible conflicts and improvements to operational services.
Assist in design, engineering, testing and rollout of newly defined Client products.
Provide pre-sales technical support, if required.
Take part in project teams and ensure a quality technical implementation of any Client datacommunications service offered to a customer. This in close relation with Project Management, Sales Support and System Engineering.
Prepare the necessary configuration and validation for new customer installations. Performance is measured from complete and on-time delivery, according to SLA.
Perform end-to-end commissioning in co-operation with customer representatives to prove correct functionality.
Prepare and maintain technical customer documentation (drawings/database/Service documents/Disaster Recovery document) and handover to the different Technical Support Centres, Network Management Centres, Project Coordination, Project Management, Service Account Management and System Engineering.
Provide training and consultancy to Client and customer staff, where appropriate.
Provide the customer with performance reports if applicable.
Several years in 1st or 2nd line support function
Several years in tele/datacommunications environment
Different Cisco products
LAN protocols, e.g. IP, TCP/IP, IPX, Decnet, Appletalk
Knowledge of routing protocols, RIP, EIGRP, OSPF, BGP
LAN/WAN internetworking design
Network security and filtering
Networking diagrams, configuration, documentation
Network management tools, CiscoWorks, HP Overview
MPLS and QOS
Project Management (=Desirable)
Commercial and Business Awareness
Performance and Results
Leadership, Motivation and People Management (=Desirable)
Effective Communication and Impact
Continuous Improvement and Managing Change
Self Management and Personal Development
Financial Awareness (=Desirable)
Global Awareness (=Desirable)
Creative Thinking and Innovation (=Desirable)
Planning, Organising and Project Management (=Desirable)
Problem Solving and Decision Making
Strategic Vision & Direction Setting (=Desirable)
5 years of relevant experience with implementing complex networks
2 years experience within the Support Office Data (was Technical Support)
Excellent Dutch spoken and written
Excellent English spoken and written
Understanding of the Telecomms Market
University level (=Desirable), minimal HBO level
Windows Processing experience
Start is medio augustus
3 months, maybe longer
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