Service Configuration Specialist

Geplaatst op
2 tot 6 maanden
Op locatie


Klant heeft aanvraag ingevuld en gesloten


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Main Purpose of Job

JOB Objectives and responsibilites

  • Management of Wide Area networks for global business customers via different Client platforms.

  • The Service Configuration Specialist assists customers with network re-design issues required to meet future growth.

  • In direct co-operation with System Engineering and Project Management, the Service Configuration Specialist needs to provide technical assistance for in-time and quality implementation of connecting, global, customer’s LANs (Local Area Networks) together via the different available WANs (Wide Area Networks).

  • The Service Configuration Specialist has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco software configuration and validations in accordance with customer requirements.

  • The Service Configuration Specialist is responsible for quality and in-time completion of software changes, enhancements or upgrades for global customers and acts as a direct point of contact for customer technical enquiries, according to SLA (Service Level Agreement).

  • Service Configuration Specialist liase with different intra- and intercompany departments, such as different Technical Support Centres worldwide, Project Management and –Coordination, System Engineering, Sales and other Client subsidiaries.

  • Service Configuration Specialist are required to keep up to date with latest development of tele- and data-communications technologies, in particular where related to Cisco and Cisco-owned equipment.

  • Furthermore, Service Configuration Specialist need to maintain close relations with third parties, like vendors, to be able to monitor progress of reported problems, known caveats, newly available features, software upgrades and hardware products. This to be able to foresee possible conflicts and improvements to operational services.

  • Assist in design, engineering, testing and rollout of newly defined Client products.

  • Provide pre-sales technical support, if required.

  • Take part in project teams and ensure a quality technical implementation of any Client datacommunications service offered to a customer. This in close relation with Project Management, Sales Support and System Engineering.

  • Prepare the necessary configuration and validation for new customer installations. Performance is measured from complete and on-time delivery, according to SLA.

Perform end-to-end commissioning in co-operation with customer representatives to prove correct functionality.

  • Prepare and maintain technical customer documentation (drawings/database/Service documents/Disaster Recovery document) and handover to the different Technical Support Centres, Network Management Centres, Project Coordination, Project Management, Service Account Management and System Engineering.

  • Provide training and consultancy to Client and customer staff, where appropriate.

  • Provide the customer with performance reports if applicable.

Skill Requirements

Core Job Related competences (to be defined by Manager)

 Several years in 1st or 2nd line support function
 Several years in tele/datacommunications environment
 Different Cisco products
 LAN protocols, e.g. IP, TCP/IP, IPX, Decnet, Appletalk
 Knowledge of routing protocols, RIP, EIGRP, OSPF, BGP
 LAN/WAN internetworking design
 Network security and filtering
 Networking diagrams, configuration, documentation
 Network management tools, CiscoWorks, HP Overview
 MPLS and QOS
 Project Management (=Desirable)

Core competences

 Customer Focus
 Commercial and Business Awareness
 Performance and Results
 Leadership, Motivation and People Management (=Desirable)
 Teamwork
 Effective Communication and Impact
 Continuous Improvement and Managing Change
 Self Management and Personal Development

Additional competences

 Financial Awareness (=Desirable)
 Global Awareness (=Desirable)
 Creative Thinking and Innovation (=Desirable)
 Planning, Organising and Project Management (=Desirable)
 Problem Solving and Decision Making
 Strategic Vision & Direction Setting (=Desirable)
 Professional/Technical

Other competences

 CCNP qualified
 5 years of relevant experience with implementing complex networks
 2 years experience within the Support Office Data (was Technical Support)
 Excellent Dutch spoken and written
 Excellent English spoken and written
 Understanding of the Telecomms Market
 University level (=Desirable), minimal HBO level
 Windows Processing experience

Start is medio augustus
3 months, maybe longer

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1 reactie

  • Datum
    18-07-2016 13:50

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

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