Senior Business - Process Analyst

Geplaatst op
2 tot 6 maanden
Op locatie
Pien van der Kamp


  • Helion IT 163 opdrachten
  • Yacht bv 32 opdrachten
  • KPN Consulting 238 opdrachten


Voor een directe relatie zijn wij op zoek naar een Senior Business - Process Analyst.


21-07-2016 voor 11:00 uur






31-12-2016 met optie op verlenging



Senior Business Process Analyst for Customer Service.

Job Mission

In your role as a Business Process Analyst you will be the linking pin between the Customer Service Business, IT organization and the outsourcing partners. As Business Process Analyst you will assess, change/refine and implement business processes and the related information systems (main focus is on equipment management) to continuously increase their effectiveness and efficiencies and make sure that they are properly aligned with the company’s strategic direction.

Job Description

You will act as a first IT contact for Business key players and Business process owners in the organization. You will play a key role in IT development & implementation projects. For a large part of your time you work in projects, but you will also manage Non Standard Changes in your area from Intake till Go Live & Hand-over to support.
The project on hand is part of the “Performance Monitoring & Analysis Next Generation” (PMA NG) program which enables us to have more and better insight in its product and business performance.
You are getting energized by challenging the business about their requirements & processes in order to realize a fit in IT solutions. You are able to translate these business requirements into the right functional IT specifications and IT solution direction. This means you create the Functional Design or you review the Functional Design as created by external partners. You are able to customize, test, train key-users and act as project manager in smaller projects.

  • Working in a large international company

  • Working for a high-end organization that is leading in their business domain.

  • Opportunity to work with latest and newest technologies


Bachelor's or Master's degree in Information Technology or Business Administration.

Knowledge & Experience

  • The ideal candidate has got at least 10 years of experience in a similar role, i.e. preferably with service processes in a high tech complex environment.

  • Highly experienced in BI and DWH solutions (preferably in Big Data environments)

  • Detailed knowledge of IT systems supporting Service processes / content management.

  • Ability to gain a helicopter view.

  • Ability to document “as is” and “to be” processes and to assist in development of business case transition.

  • Ability to translate Business requirements into IT requirements and design the correct solution (direction) corresponding these business requirements.

  • Team worker.

Personal Skills

  • Customer focus, result-orientation, and commitment to excellence;

  • Pro-active personality who can deal with resistance;

  • Responsibility and authority, ability to ‘get things moving’

  • A demonstrated ability to perform in high-pressure environments;

  • Demonstrated consultancy skills combined with hands-on mentality, and a strong go-getter mentality;

  • Passionate about driving innovative solutions;

  • Motivated and enthusiastic team player;

  • Excellent communication & presentation skills in English, preferable in Dutch;


Customer Service, system analyst, business process analyst, functional expertise, content management, BI, DWH
Context of the position. The IT division supports information management, infrastructure and key business processes. The ICT infrastructure, hardware and applications are absolutely mission-critical for almost all internal and external activities.

A sub-department within the IT organization is the IT Competence Center Sales & Services. As Business Process Analyst you will be working within this competence center reporting to the Solution Team manager. In this Competence Center we capture and fulfill all IT demand from Customer Support, Sales and Marketing divisions and provide technology through large-scale projects or changes to our existing applications.

Reageren op de opdracht? Log in of Word gratis lid

0 reacties

Er zijn nog geen reacties op deze opdracht.

Jouw reactie

Je moet inloggen voordat je een reactie kunt plaatsen. maakt gebruik van cookies. Door deze website verder te bezoeken, gaat u akkoord met het plaatsen van cookies.

Melding sluiten