Work in a global team to operate and deliver the storage service to end users.
Close working relationship with the end users and IT outsourced suppliers to deliver a stable end to end service
End to End problem management and monitoring across the storage environment.
Develop tools and solutions either in house or in cooperation with storage service provider
Work closely with end users requesting storage to understand their storage demand and type of storage required.
On boarding of new technical functionality into the service
Document, maintain and improve service performance
Maintain and implement new functionality and best practices.
Will be required to be on on-call rota as this is supporting a 24x7 operational service
Must work in the Shell Rijswijk office. This is an onsite position.
Some evening calls or early work hours will be required due to the nature of being in a global team.
Good Exposure to Storage Technologies, with Isilon experience preferred.
Either Isilon command line or good Linux skills required
Operational support experience with NetApp and/or EMC Isilon Storage.
Knowledge of key NetApp components such as hardware, ONTAP, Snapvault, Snapmirror, OnCommand/DFM, MetroCluster, quota management
Knowledge of key EMC Isilon components such as hardware, OneFS, SnapshotIQ, SyncIQ, InsightIQ, SmartQuotas, SmartPools, SmartConnect
Working knowledge of Active Directory and DFS
Infrastructure hosting skills focused on Redhat Linux and/or Windows OS
propose and execute technical and service related improvements
Customer focused and pro-active attitude
Enjoy customer facing, taking end-to-end responsibility
Be able to work with various specialized multinational support teams to bring complex requests or problems to timely resolution
Excellent communication skills in English, both spoken and written
In-depth analytical and troubleshooting skills on a variety of platforms
Open to new challenges and good adaptability to various technical environments
Strong willingness to learn, improve and share knowledge
Deadline: vrijdag 2 september 08:00 uur
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