Manager Design Infra Operations

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Experience Level

5-10 years



For our R&D-IT Design Infrastructure team, we are looking for a Manager Operations that has the ambition to work in a global team, build and organize the team for the future. He is responsible for managing and supporting the Design infrastructure of the HW & SW Design Environment from an operations perspective.

The Design environment comprises a complex landscape of EDA Applications supported by High Performance compute/storage environments consolidated in regional datacenters. The design environment is used by over 8000 designers located over 30+ premises. The state-of-the-art infrastructure has over 30000plus cores and 10 PBytes of data, serving over 2000plus CAD applications & versions.

Your Responsibilities

As the Manager Design Infra Operations you will be reporting to the Design Infra Manager and responsible for managing the operations and drive continuously improvements regarding the operational activities.

  • As part of the management team of R&D IT Design Infra, the Manager Design Infra Operations will constantly align with the mission and vision of R&D IT Design Infra team in relation to the IT strategy, structure, processes, skills, management style, behavior, job-roles, accountabilities and shared values.

  • As a manager responsible for managing a large international unit and organizing and coordinating the service delivery. The manager is accountable for an excellent service delivery, according to Service Levels, to the business.

  • Your main focus is on availability and performance management of IT Infrastructure services.

  • You will be accountable for service delivery and service performance management of all R&D IT Design infrastructure services, including the outsourced services.

Driving continuous improvements, resulting in
o Improvement actions in own scope;
o Close the feedback loop to IT service, or building block owners, Management Team R&D IT, Service Managers and act as single point of contact.

  • Manage total cost with respect to Operations.

  • Align the target service levels (based on the end to end SLA’s) for the OLA’s.

  • Ensures that changes allocated to the service operation organization in the production environment are properly evaluated, planned, tested before being implemented and formally accept these changes.

  • Ensures solutions and changes meet deployment criteria and can be supported by Operations.

  • Accountable for effective operational supplier management.

Your Profile

  • Academic Education or tangible work experience for 10 years or more

  • Tangible experience in High Tech R&D environment

  • Tangible experience in managing global IT infrastructure

  • ITIL V3 Certification

  • Agile / scrum experience

  • DevOps experience

  • Analytical and good problem solving skills

  • Possess a positive and proactive ('can do') attitude

  • Customer focused and service minded

  • Motivational and social skills, people management skills

  • Willingness to listen and to adapt

  • Good communication and presentation skills and ability to work in a global team

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3 reacties

  • Datum
    06-09-2016 10:59

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

  • Datum
    07-09-2016 21:08

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

  • Datum
    20-10-2016 08:59

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

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