Technical Support Analyst

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Technical Support Analyst


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The IT Technical Support Analyst (Manufacturing and Supply Chain) is a versatile and highly motivated individual who works on the user requirements specification, functional specification, solution design, implementation and maintenance of Manufacturing and Supply Chain systems. The position will work with various business users and outsourced 3rd party support providers in defining, prioritizing, executing, and resolving system configurations and projects.

Job description

  • Serve as solution delivery expert in the areas of Supply Chain and Manufacturing

  • Work closely with the Business key users (or business experts) to gather requirements for reports, extensions, conversions and interfaces for manufacturing related applications.

  • Work closely with 3rd party support provider

  • Follow all Quality System procedures related to this job, which can affect the quality or products or services provided to our customers.

  • Be a change agent for business processes through developing strong business partnerships and defining technical solutions to business problems

  • Business process evaluation / improvement activities, requirements gathering, system analysis, system design

  • Translate business requirements into solutions leveraging standard functionality

  • Work as a business partner with client users to evaluate / improve business processes and arrive at mutual and cost effective solutions

  • Manage and lead delivery of technical components and coordinate and communicate status, issues and delivery plan

  • Develop functional documentation Applications dependent data conversions, interfaces, custom reporting, and custom applications including use of documented revision control.

  • Drive the resolution & troubleshooting of issues during development and post production support.

  • Create test scripts performing unit testing


  • Strong knowledge of related application configurations and discrete manufacturing processes and related application configurations

  • Knowledge of Project and Software Development Life Cycle Methodologies

  • Ability to identify system impact for small and large scale initiatives

  • Experience with Food and Drug Administration (FDA) Guidance, Good Manufacturing Practices (GMP's)

  • Project Management Skills

  • Experience with Process Engineering Preferred

  • Ability to effectively manage multiple, competing, high-priority projects with varying deadlines

  • Ability to achieve results under limited direction

  • Strong customer and results orientation

  • Excellent oral and written communication skills (Dutch & English)

  • Microsoft Office Suite, including Word, Excel, PowerPoint, and Project.

  • Knowledge and application of basic statistics.

  • Creative thinker and problem solving skills.

  • Good organization skills.

  • Capable of handling multiple projects at the same time.

  • Experience in project rollout, preparing test plans, training documents and conducting UAT.

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1 reactie

  • Datum
    07-09-2016 11:37

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