Customer Representative (User support / HelpDesk):
Customer Representative (User support / HelpDesk): We are currently looking for a Customer Representative (User support / HelpDesk) for a long term contract based in Belgium.
The Customer Representative (User support / HelpDesk) will Answer to 2nd level incoming questions from the residential and internal clients customers, on subjects related to technical issues for internet + TV services.
The Customer Representative (User support / HelpDesk) will be responsible for the following:
Analyses, solves, dispatches and follows-up on all trouble tickets and mails, in collaboration with 2nd and 3rd level teams (internal or external)
Detects incidents related to internet + TV services, related applications with possible impact on customers and apply appropriate priority & notification process.
Informs customers continuously on the status of their problem according to their segmentation (internal and external customers)
Collects relevant information in order to prepare efficient communication towards our customers, management, dealers, partners and operational teams (proactively alarms, planned interventions and retro-actively for example incidents) and translates technical information into customer language
Supports the launch of new products and services (Friendly User Test) and think pro-actively about the required support. Assists on line and coaches all first line contact centers regarding technical questions, service providers to serve our customers in a better way.
The Customer Representative (User support / HelpDesk) will ideally have the following skills and experience:
Technical Trouble shooting; does a correct analysis of the situation and proposes an appropriate solution.
PC literate: capable to switch continuously from one application to another
Dutch and French
If interested and available, please send your most up to date CV.
If this is not good timing but you know someone who would be interested, we can offer up to €1000 for successful placements.
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