Our client is seeking a Badging Operator & Systems Administrator to join the Physical Security team at local client offices. The client Physical Security team is scaling quickly, and needs partners who can hustle as projects and new builds arise. Effective partners will be great communicators, fast paced workers, and have the ability to deliver outstanding customer service.
Issues badges to new employees
Fulfills badge requests and system administration requests submitted through the JIRA Ticketing System
Maintain metrics and deliver based upon SLAs
Maintains the consumable materials related to the badging system and advises the Project Manager when stock is in need of reordering
Tracks and maintain the issuance of Temporary and Visitor badges
Programs, integrates, migrates, and troubleshoots physical security system
Recommends system upgrades and enhancements to the Program Manager
Participates in system upgrades and enhancements as directed by the Program Manager and approved by the client
Troubleshoots system performance issues and implements corrective actions
Assists Program Manager with the development and implementation of system naming conventions, engineering standards, and system operating policies and procedures
Conducts system training as required and directed by the Program Manager
Partners with the client Physical Security, client corporate IT and other relevant teams
Provides Program Manager with regular updates on team performance, customer feedback and ways to improve on current policy and procedures
3-5 years’ experience with physical security systems
Experience with the S2 security system is preferred
Strong ability to deliver on high level of customer service
Strong written and verbal communication
A self-starter who thrives in a high pressure environment and works well with changing priorities
Strong critical thinking skills and a high level of decision making quality
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