Source Automation BV
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Ops Engineer


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Job description

As Ops Engineer it will be your responsibility to implement and integrate several off-the-shelf solutions. You will be working in a highly complex IT environment so it is a big plus if you already have client's experience. You are hands-on in doing quick Proof of concepts with standard commercial off the shelf products/solutions and documenting/presenting the differences. You will be working together with a Business Analyst and will need to support him selecting the off-the-shelf solutions in order to meet the needs of the ContactCenter 2.0 solution.

Being a part of the utilities team, you will be responsible for implementing the right solutions for :

  • Recording solution for voice/video/chat (on-premise)

  • Workforce management

  • Speech recognition

  • Automated dialer

Your work environment

Within the utilities squad, you will be responsible for multiple customer facing products. We expect from all our engineer to put the customer first. Make it happen and take responsibility. Within the client we achieve this by using the newest, open source technologies (i.e. Scala, Cassandra, Kafka) to deliver features as quick as possible. Since the off-the-shelf products must integrate with these technologies, we expect a passionate interest in new technologies of our engineers.

Your profile

You are a driven IT specialist with excellent analytical and troubleshooting skills. You are ambitious and set competitive goals for yourself and your team, you bring positive energy and a make it happen attitude to the team. You have very good social and communication skills. You feel a personal responsibility for the quality of your work and its reliability, and you work well together with your colleagues within and beyond your own domain. You are capable of working under tight deadlines and can deal with stressful situations in a professional manner. In the past you have acquired quality experience working in a highly agile environment.


  • Experience as an ops engineer is mandatory. Experience with third party products is preferred.

  • Experience in one of the mentioned products is preferred.

  • A minimum of four years professional experience, relevant for or comparable to this job

Required skills

  • Fluent in both English and Dutch, in speaking and writing

  • Analytical skills, needed for incident resolution (root cause analysis)

  • Hand-on approach to quickly create PoCs

  • Analytical skills and drive to improve the way we work

Start ASAP
End 31-03- 2017

Hours: 40

Rate Competitive

Deadline 19-9-2016 12.00

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2 reacties

  • Datum
    17-09-2016 16:13

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

  • Datum
    19-09-2016 16:46

    Reactie is prive en alleen zichtbaar voor de opdrachtgever en de plaatser van de reactie.

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