ING is revamping its entire Contact Center solution from a traditional on-premise based solution to a fully cloud-based solution. In order to achieve that we have created 4 teams, one of which is the Utilities team which you’ll be working in. The utilities squad will be mainly responsible for selecting, implementing and integrating several off-the-shelf applications that will be supporting the Contact Center 2.0 solution.
You are a driven IT specialist with excellent analytical and troubleshooting skills. You are ambitious and set competitive goals for yourself and your team, you bring positive energy and a make it happen attitude to the team. You have very good social and communication skills. You feel a personal responsibility for the quality of your work and its reliability, and you work well together with your colleagues within and beyond your own domain. You are capable of working under tight deadlines and can deal with stressful situations in a professional manner. In the past you have acquired quality experience working in a highly agile environment.
As Ops Engineer it will be your responsibility to implement and integrate several off-the-shelf solutions. You will be working in a highly complex IT environment so it is a big plus if you already have ING experience. You are hands-on in doing quick Proof of concepts with standard commercial off the shelf products/solutions and documenting/presenting the differences. You will be working together with a Business Analyst and will need to support him selecting the off-the-shelf solutions in order to meet the needs of the ContactCenter 2.0 solution.
Being a part of the utilities team, you will be responsible for implementing the right solutions for : -
Recording solution for voice/video/chat (on-premise):
Implementing and integrating several off-the-shelf applications
Quickly implementing proof-of-concepts
Making sure ING specific security requirements are met
You’re experienced in Java 7 and/or 8
You possess deep knowledge of Linux
Experience in Automated Testing
Experience with Nolio release software
Knowledge of Telephony, WebRTC, Networking
You hold a Bsc or Msc
4 years of relevant working experience in a complex IT environment
Scrum knowledge and experience
You're fluent in Dutch and English
If you're an Oracle Certified Associate Java SE Programmer (formerly SCJP), then that is an extra bonus
Same if you are experienced in Continuous Delivery
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