Executive Collaboration Lead

Talisman Software BV.
Geplaatst op
2 tot 6 maanden
Op locatie
Den Haag


Talisman is looking for an Executive Collaboration Lead for an international client in The Hague.



Works in Critical End-user environment;
E2E responsible for all scheduled meetings/events (requests) regionally;
Performs a risks (reliability) & cost analysis (costs/availability/technology requirements/business knowledge);
Proposes best available technology to the customer (highlight pros & cons);
Acts on escalations / issues and have a close working relationship with all stakeholders;
Translates technical issues into laymen terms for all stakeholders to understand
Adhere to the TEM standardization process at all times;
Make use of available templates and process documentation;
Coordinate all locations during the large events, act as primary focal point for all the locations in case of technical problems and questions.

Abilities and Skills


Is a team player. Capable of working unsupervised within a team.
Customer Focus

Ability to see his/her own area of expertise fit in with other parts of the organization
To provide excellent service to the customer.
Ability to understand broadly the customer’s business and the impact degradation or loss of service this would have.
Structured Approach

Adheres to standards and works in a structured way, enabling cross-boundary teamwork.
Sees the necessity of documenting and sharing knowledge, thus working in a professional manner and fostering team spirit. Documenting and structuring are important aspects of the job.
Understanding of and prior experience with the ITIL and managing small projects, for process aligned IT delivery organizations, is preferred.

Excellent troubleshooting skills to solve problems in a short timeframe.
Excellent problem analytical skills.

Must have excellent language skills, both written and verbal (Dutch and English).
Excellent communications skills are a must; on the phone as well as face to face.
Can communicate at all levels (Top-Bottom and vice versa).
Stress handling

Ability to handle stressful situations.
Planning and organizational skills

Must be able to plan and organize in order to support meetings / events and projects.
Must be able to organize successful meetings / events through others on a global scale.

Knowledge and Experience

Experience with Microsoft Livemeeting and / or Roundtable;
Experience with Microsoft Lync
Experience with organizing large virtual events
Executive presence and professionalism;
Take ownership / pro-active approach
Experience with integrating multiple collaboration technologies like Cisco telepresence, Tandberg Videoconference and Microsoft Lync.
Working under high pressure
Experience in dealing with customers in stressful situations
Process mindset
Intermediate level of MS Excel and SharePoint 2010

MBO level 4 degree or higher specialized in information technology
Prince 2 Foundation
ITIL Foundation V3
Fluent in Dutch & English, both written and verbal

Are you interested and available ? Please contact Teun van Huffel Looking forward to hear from you!

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