Delivery Manager Application Services

Description

• Is responsible for all managed IT services which are delivered to one or more sectors

• Drives the IT-business relationship management & understands business priorities and expectations

• Manage and liaises the relationship with the business (Information Officers, Business Process Owners, Key User Organization) to channel the demand (also hosting) towards the Service Providers

• Service portfolio management

• Accept new and changed IT services delivered by Competence Centers

• Provide insight on the overall performance of the service delivered

• Develop a (long term) roadmap for the services together with, and advice the business in order to contribute to the business roadmap

• Defining and managing service levels targets and ensuring services are delivered and improved in line with agreed targets and expectations

• Usage management for IT services

• Lifecycle management for IT service (ownership)

• Ensure quality standards for solutions / development projects through DTAP for new and changed applications

• Ensure proper deployment of all policies towards the IT standards to provide consistent and compliant use of IT

• Managing dependencies and expectations from multiple suppliers and integrating to provide a single business-facing IT service.

• Ensure E-2-E service management by Service Providers

• Provide an escalation and arbitration level for service issues and service integration issues for the services in scope

Education

• HBO + level or equivalent combination of education and experience

Experience

• 10+ years of experience in relevant business and/or IT roles and at least 7 years of experience as a delivery or service manager (of equivalent) on senior level

• Thorough understanding and practical experience with

o Proven experience of service strategy
o Content of contracts, master service agreements, governance schedules, price schedules, terms and conditions
o Strong knowledge of risk and control frameworks like SoX, CobIT, ISO and financial processes like Forecast, Budget and Charge-out regime
o ITIL Service Management processes

Personal skills

• Good customer focus and customer facing skills.

• Taking and driving ownership

• Shows initiative and problem solving attitude

• Strong negotiation and influencing skills

• Work independently

• Excellent presentation and communication skills and proficiency in the English language.

• Challenges self and invests energy in order to achieve optimum results, even in critical settings and beyond own area of expertise

• Stays focused in highly demanding circumstances and maintains personal effectiveness despite barriers, set-backs or in situations of high uncertainty; proactively adapts plans and behaviors to remain flexible and open to change

Deadline

19-04-2017

Tarief

n.o.t.k.

Start

24-04-2017

Eind

31-07-2018 met optie op verlenging

Uren

40