Senior Project Manager SSC

The position of the Senior Project Manager is to ensure deliverables as defined by the Project/Program Owner(s) are provided through (sub)project/program management according to project management framework/standards and agreed upon plans in such a way that the aimed business benefits are effectively realized.

You will be responsible for one of the Enabling Initiatives within the GbS-TOM Program, namely Unified Ticketing. Within this Project, all issues and service requests will be entered in one system which will include workflows to provide the most optimal service request support which will reduce the time to resolution and will provide a single dataset to base KPI’s on for GbS. Some of the key delivery milestones in this project are:
Vendor Selection & Negotiation, alignment with Suppliers
Development Service Catalogue
KPI Definition
Process Harmonization & System Development
Data Migration
Planning, Communication & Training
Project Management Capabilities
Development of the project/program plan
Execution of the project/program
Reporting on the progress of the project/program
Closing of the project/program
Functional Excellence: Be ambassador and promote the professional development of project management for his/her region

At Minimum, Bachelor’s Degree in Business Management/Administration (or comparable level in acting or thinking)
Successfully completed In-house project management training
Need to have external project management certification (PMI-PMP, Agile – Scrum)
Additionally external program management certification (PMI-PgMP) desired
8+ years of International experience, including >10+ years of experience managing projects. Additional equivalent work experience may be substituted for the degree requirement.
Strong project management experience and proven experience in initiating, planning, executing-monitoring & controlling and closing projects
Examples of >5 projects delivered to time, cost, quality and customer satisfaction
Experience of working with both onshore and offshore stakeholders
Experience working with internal delivery teams
Experience in interacting with senior leaders
Experience shaping innovative solutions
Experience of managing business change and facilitation
Proven track record negotiating across complex stakeholder groups
Minimum of 4 years’ experience in program management
Content Related Skills
Project Management experience gained in Transforming a Shared Services Organisation
Experience of working in an International Shared Services environment
Ideally experience in unified ticketing, tools, vendor project management

This is a temporary assignment, end date December 2018. Hourly rate €90 - € 100 all in.