Service Delivery Manager
Details
- Status:
- Gearchiveerd
- Publicatiedatum:
- 23-5-2017
- Weergaven:
- 109
- Reacties:
- 5
- Op locatie:
- regio Amsterdam
- FTE:
- 40 uur per week
Opdrachtomschrijving
We are looking for a Service Delivery Manager for a project at one of our customers in the Amsterdam region.
The Operational Service Delivery to all Operating Companies (in >60 countries) is based on ITIL processes. A key process is Change Management. An element of Change Management is taking care of what is called ‘Organic Growth’. This refers to new WAN connections to new or moved locations but also to e.g. Capacity upgrades of WAN connections. This process requires dedicated attention as the performance is not aligned with the expected/perceived performance.
The Service Delivery Manager will
Chasing outstanding requests
Manage escalations
Review reporting
Review performance against SLA’s
Improve related processes
Experience / skills required
5+ years’ experience of hands on Service Delivery Manager within a Global WAN-environment
Knowledge of Global/Local WAN, Access lines, DSL, Ethernet, MPLS
Worked before within service providers like OBS, BT, Verizon
ITIL foundation
Service Management
ServiceNow (not required)
- Start
ASAP
- Duration
20 hours a week, till 31-12-2017
- Location
Amsterdam region
- Rate
conform market rates