CRM Manager

CRM Manager - 3 Months - Amsterdam
Salesforce, CRM Strategy - Relation- and stakeholder management

Amoria Bond is currently looking for a CRM Manager for a leading technology company in Amsterdam. The contract will initially be for 3 months with a strong possibility of extension.

The CRM Manager will use data and technology to send the right message to the right customer at the right time through the right channel to enhance the customer experience across multiple channels.

Your responsibilities

• Ensure the implementation of global cross-channel, cross-device CRM programs

• Completion of the day-to-day operations of the deployment team.

• Management of third party vendors

• Work across teams to manage and communicate the Global CRM deployment schedule, adequately assigning resource and timescales to meet agreed business deadlines.

• Create an environment for testing and optimization, to deliver measureable results in terms of customer activation and retention.

• Create dynamic content within messages for each touchpoint in the customer decision journey (CDJ).

• Align CRM plans and schedule with other teams' activities to ensure CRM integration within wider marketing campaigns, e.g. event-calendar, delivery of new assets, etc.

• Drive best practice across all our CRM activity, working collaboratively with local market teams to share learnings and benchmark performance globally.

Your profile

• Experience of Salesforce, Eloqua (Oracle) or similar ESPs

• Experience with CRM strategy (not only relation via email, but to build a real relation with the customer)

• Relation management and stakeholder management

• Data-driven approach; work with the data team to develop Global CRM reporting dashboards for performance-monitoring, decision-making and stakeholder communication.

• International experience

• Multi-tasker (fast pace environment)

• Team management skills

• Experience of mobile CRM (plus)

Are you the CRM Manager we are looking for? Send your CV to Arsalan Akbar and we will contact you ASAP.

We will endeavour to respond to your application ASAP. However, there may be times when it is not possible to reply to all applications, due to high volumes of enquiries. This is sometimes the case for unsuccessful applications to one of our vacancies. We apologise for this and can reassure you that we will keep your details and contact you in the future should any suitable positions arise.

Amoria Bond operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role.