international transition manager

Your work environment

With its Think Forward strategy and COO vision, ING is to become the Next Generation Digital Bank on the road of transformation. Also for HR a Target Operating Model (HR unite) has been designed to make HR ready for the future of banking.
HR unite has chosen a clear vision: Create greater leaders and better managers. We are here to support and develop our people to serve the customer better. We do that by partnering with the management of ING; advising, developing and challenging them as leaders and as professionals. This will grow professionalism and engagement of everyone at ING, and show in our customers loyalty, our financial results and our reputation as a bank.
Creating higher value to the business Maintain regulation and compliancy Increase efficiency
The HR unite programme is under the responsibility of the COO HR, who reports directly to the CHRO of ING Bank. The programme scope is global and includes 42 countries of which the Netherlands has already moved and France is moving to the new global HR system: Workday. The implementation will be done in waves which targets multiple countries at the same time. The aim is to transform the HR organisation to a new organisational structure and a simplified standard way of working. This will be enabled by implementing Workday as global HR system and moving HR operational activities to a Business Process Outsourcing (BPO) Supplier. Within HR unite, the Transition & Transformation (T&T) team is responsible for guiding countries on this journey.
In the T&T team, we are looking to hire a third T&T Manager. (S)he reports into the Global T&T Lead and works closely together with the other 2 T&T Managers, the global Workstream Leads, the country Heads of HR and HR/IT Coordinators and Supplier representatives.

Job description T&T Manager
In this position you will be responsible for guiding multiple ING countries when they I) simplify and standardise their processes by implementing Workday, II) outsource the majority of operational activities processes to the BPO Supplier and III) transition to this new HR Service Delivery Model and related HR organisation in an integrated way.

Key responsibilities
Ensure the HR unite country implementation is managed integrally (Workday/HR BPO Transfer/Transformation to the new HR organisations) with a very strong focus on change management
Prepare the country for and co-lead the HR BPO transfer towards the Go-Live date of that wave
Prepare the country for and co-lead the transformation to the future HR Organisation
Act as linking pin between the country on the one hand and the global team and Supplier on the other
Below activities are meant to be examples of activities related to one of the above three key responsibilities:
Guide the country Head of HR and HR/IT Coordinators during the country preparation phase: providing context regarding the programme and the business case, setting up the local Project Team, specify and elaborate on those activities that should be managed during this phase
Ensure the HR BPO and Future Org Coordinators at country level are informed, take ownership and deliver in time and at the right quality during the country implementation phase

Experience and Knowledge
Leading and participating in sourcing programmes (HR Shared Services and/or HR BPO)
A background in and deep understanding of Human Resources and/or IT
Experience with various Project management ways of working (PRINCE2, Agile)
Experience with managing international projects (virtual working, country and HQ dynamics etc)
Excellent spoken and written English language
Required competences
Results driven and a high level of determination and perseverance
Strong stakeholder skills to manage (global and local) ING and Supplier stakeholders
An intrinsic drive for change
Outstanding conceptual/analytical skills
Adapts easily to new environments, flexible and continues to perform under pressure
Prefers a transparent communication style, also when this means delivering tough messages
Clear, concise and frequent communication style and excellent listening skills
Strong self-awareness
Flexibility to frequently travel