L2 application support/Business Consultant (Dutch speaker)

L2 application support/Business Consultant (Dutch speaker)

L2 application support/Business Consultant (Dutch speaker) urgently required for interesting contract in Diemen, The Netherlands

6 month rolling contract based in Diemen, The Netherlands

The L2 application support/Business Consultant (Dutch speaker) will be Responsible for the following

•Identify and develop required written and online support documentation.
•Maintain and update training and support tracking records.
•Enter, track and help set priorities for escalated issues.
•Provide ideas, suggestions to promote process and quality improvements.
•Provide feedback to manager and other members on process change suggestions.

The L2 application support/Business Consultant (Dutch speaker)will ideally have the following skills and expertise:

•Experience in User Support involving queries about applications , issue resolution in production environment that cannot be handed by L1.
•Domain knowledge of recruitment & staffing industry.
•Work with customers to resolve issues and engage our Level 3 team/third party vendors when needed.
•Entry level ,Technical skill background of .net ,SQL .
•Ability to understand and troubleshoot critical Issues.
•Rigor for SLA Compliance and user response
•Well versed experience on ITIL Process, predominantly on Incident Management.
•Ability and flexibility to work in onsite/offshore with India team.
•Ability and flexibility to adapt to new business process & understand business applications .

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