Major Incident Manager

Voor een opdrachtgever in Hilversum zijn wij op zoek naar een Major Incident Manager.

Start

z.s.m

Eind

31-05-2018 met optie op verlenging

Tarief

65 euro

As the Major Incident Manager, you will use your broad background of infrastructure and application monitoring experiences to identify consumer experience issues and backend system challenges across multiple service providers and networks. The OIC team performs day-to day operational activities in a dynamic global 24x7 environment. You will also provide support during product launches and releases, prepare reports for management, identify risks/solutions, and make recommendations for improvement. Important to the role is the ability to identify, evaluate, and execute preventive measures to minimize/avoid impact to the consumer experience. As an Incident manager, you will interpret events and engage appropriate colleagues, vendors, and leadership teams as part of Critical Incident Management Standard Operating Procedures. You will also help onboard new capabilities, liaising with other teams across Nike and help them enrich our portfolio of supported activities. As we evolve, you will have the opportunity to learn new software applications for monitoring network applications and performance capabilities.

Experience Required

• Bachelor’s Degree in Computer Science, Engineering, IT or a related field; MBA a plus. 2 additional years of experience in lieu of a degree.

• 3-7 years’ experience in infrastructure and application monitoring. Experience in retail environment is a plus.

• Experience working in fast paced environments in a highly matrixed 24x7 global support model; awareness of international business, cultural norms, and values is a plus

• Background as part of a team that delivers and supports application & infrastructure technologies to leading e-commerce solutions

• Working understanding of Agile or other methodologies. ITIL is a plus

• Strong problem solving skills and demonstrated competency with mobile/web technologies

• Capable of understanding a variety of infrastructure problems, including those that may not have standard resolution methods. Able to convey expertise during real time event mitigation meetings and conference calls.

• Ability to be a forward thinker and recommend proactive measures to limit event frequency

• Critical Incident and Crisis Management experience

• Familiarity with most of the following: ServiceNow, Splunk, New Relic, Science Logic, Cisco, Juniper, Cloud computing, VMs, Windows, Linux and AWS

• Delivering on tactical responsibilities while maintaining awareness of the big picture

• Successful track record of building positive customer relationships; demonstrated skills including diplomacy, negotiation, and critical thinking