Digital Project Manager

The Project Manager will team with the Client Market Digital Managers (MDM) to act as our Project Manager representative in the market to support the local dealer network and make sure that the new Dealer Website Platform is used at its best to improve their sales and leads.

The Project Manager will initially support the rollout of the platform in the local market(s) s/he is responsible for. Local dealer sites will all be based on the Global Master: a core set of functions and features which enables consistency and global control. Each Market will be responsible for their own local content and any local requirements that fall out of the scope of Global Master.

Local PM will manage requirements, budgeting, Implementation and monitoring.
S/he will need to document the local market’s requirements, whilst still managing the HQ expectations of the Client.

Local PM will also use his/her experience to inform the market about local functions and features that can or cannot be delivered by Global Master and to enroll the maximum number of dealers into the program.

Local PM will coordinate the support team and guarantee customer satisfaction and proper use of the Platform.

Finally, the PM will be responsible for planning, reporting and communicating with HQ in order to let HQ PM team manage all market rollouts and communicate results to central Client HQ. Our Central and Local PMs (subject matter experts) will also be responsible for Requirement Management, Content Co-ordination, Quality Assurance, Training and Migration Management when the markets have questions about these particular areas.

Required Skills and capabilities

• Provide E2E Project Management: explaining key functions and features from the Project

• Scope project requirements and prepare budget

• Develop a detailed project plan and monitor progress

• Collaborate with internal teams to design, develop and implement digital projects

• Deliver projects on time ensuring quality standards are met

• Develop support documentation including risk logs and requirement specifications

• Monitor and report on Adobe Analytics metrics

• Communicate with the team and ensure all members are on board with delegated tasks

• Highlight potential risks or malfunctions and proactively act to resolve issues

• Manage expectations early

• Maintain strong local relations,

• Protect Project’s scope

• Seek opportunities for improvement and suggest new projects

• Hands on experience with project management software, like MS Project and MS Office tools

• Familiarity with Content Management systems and HTML/CSS

• Understanding of SEO and Google Analytics

• Knowledge of UE software

• Solid technical background with an ability to address accessibility and compatibility issues

• Excellent organization and time management skills

• Communication and team management skills

• Solid understanding of the digital marketing landscape

• Proficient in digital lead handling practices

• Must be self-motivated, possess strong phone skills and be able to thrive and multi-task in a busy sales and support environment

• Excellent communication and presentation skills are expected

Experience

• 5+ yrs. Account Management experience with a proven track record of success

• Sales and/or customer service/consulting experience

• College degree is a requirement