GIS Service Engineer

Hi Freelancers,

For a client of mine I am looking for a GIS Service engineer. Start asap. Length 6 months with an option to extend. Fulltime with 1 day remote.

Main activities Operations

* Provide 3rd line operational support, with focus on day to day incident management related to Portal for ArcGIS, ArcGIS Server, ArcSDE, FME Server and Oracle on Linux
* Troubleshooting and resolving complex technical application issues: application access, recovery and tuning
* End-to-end monitoring and problem management across all technical areas
* Act as interface between our customers and various infrastructure support groups providing operating system and storage/network support
* Work very closely with the customer to provide guidance in the effective use of GIS systems, products and services (mainly ESRI technologies) Participate in global pro-active GIS service enhancements:
* Plan and participate in global GIS backend ever greening activities like new releases, security patches and application upgrades
* Automation of workflows maintaining applications (i.e. upgrade, migration, stabilization, workarounds)
* Document, maintain and improve service performance metrics Participate in new ArcGIS Server deployments and introduction of new technologies:
* Translating customer requirements in infrastructure design and managing component infrastructure provider's delivery on new requirements
* On boarding (technical support) of new GIS functionality into the service, ensure appropriate transition from project to support
* Deployment of GIS backend services to new locations around the globe liaising with hardware, storage & operating system component infrastructure providers and customers
* Contribute to successful project delivery within agreed time and budget Knowledge skills and abilities

Demands

* Master's degree in computer science, geography, GIS, or other closely related field
* Minimum of three years of work experience in similar role
* Excellent GIS backend application support skills covering ArcGIS Server, Internet Information Services (IIS), ArcSDE and Oracle on Linux
* Very good IT Infrastructure skills covering Windows Server (and Linux) administration
* Experience with middleware administration and configuration (Web applications on IIS, Tomcat, Active Directory, Kerberos KDC, DNS)
* Exposure to Python scripting (optional PowerShell)
* Customer focused and pro-active attitude; enjoy customer facing, taking end-to-end responsibility
* Be able to work with various specialized multinational support teams to bring complex requests or problems to timely resolution
* Excellent communication skills in English, both spoken and written
* In-depth analytical and troubleshooting skills on a variety of platforms
* Be flexible, and willing to work outside of normal office hours in order to ensure that service and high customer satisfaction is maintained