Video Systems Support Engineer

We are currently looking for a number of Video Systems Support Engineers for a Project in Amsterdam area.
The initial contract is for 3 months, with option of extension.

Scope of the project

A new video platform will be launched in 6 countries this year; Netherlands, Belgium, UK, Germany, Switzerland and Poland. As part of the onboarding process, our client needs to build the monitoring and prepare for readiness. You will be responsible for troubleshooting all issues happening in production and onboarding of this new E2E video platform.

As part of the Pan-European Video [TV] Support team within the Support organization, you provide advanced Operation/Maintenance support on the Video solutions such as STB, OTT, Recommendations, Remote Booking, Replay and CloudUI on a Pan-European level.
This position will be managing the application support for these Video technologies, doing vendor management and dealing with escalations from different affiliates.

Focus requirements: Linux and Cloud. It is more than a regular support role, as this team is responsible for E2E support which also involves implementing.

Main Responsibilities

*Operations
Provide Pan-European managed service support on the Video [TV] platform. This support is applicable for Online Video platform, ‘Set top box’ as well as all backend applications
Deploying releases on the Over The Top Video platform on a Pan-European level.
Provide expertise in analysis of major incident root cause and follow up with vendors and other Corporate teams as needed
Troubleshoot and identify software bugs, perform root cause analysis on performance issues as needed.
Work closely with the Tier1 on incidents in the affiliate and provide direct follow-up to Level 3 support and vendor if required.
Provide feedback to Technology, IT or Product team concerning performance and capacity of the interactive platform in production.
Work on improving monitoring solution and implement automation wherever needed.
Application support on Linux and Solaris systems.
Administering MySQL databases, Perl and PHP application scripts, and storage systems

*Project Contribution
Participate in review activities (project plans, requirement, design and test case) to assume joint responsibility with other team members on quality and schedule
Define Operational requirements for monitoring and on boarding

*Service Monitoring Development
When not active on incident support, help to materially improve the service assurance by initiating and managing projects.
Develop custom scripts for the automation of certain operational tasks and service monitoring of the Interactive Video solutions.
Proposing new ideas for service assurance improvements

Requirements:

• Strong analytical skills and the ability to see at both the helicopter view and focus on detail.

• In-depth knowledge of Linux and cloud technologies [aws, kubernetes, docker etc], certification is plus

• Experience in Telecoms/ISP/OTT/STB/TV area and solid understanding and working knowledge of the OSI Model

• Proven ability/experience working in a multi layered international matrix organization having people with different cultural backgrounds

• Fluent in English (verbal & written) and preferable 1 other European language.

• Knowledge of Apache Web Server Administration and Oracle database Administration [certification is plus]

• Experience with at least one type of Java application environment, e.g. JBoss, Tomcat, Websphere.

• Systems scripting, shell programming, Perl, Ruby, JavaScript

• Strong and dynamic individual, with the ability to thrive under pressure

• Solid awareness of production operational processes, preferably to ITIL level (certification not required)

• Exposure to and understanding of Internet, TCP/IP Systems and Protocols, and Unix based systems.

Does this role spark your interest? Then please provide me with your most recent resume and contact details, so that we can discuss this vacancy more detailed by phone!