Senior Servicedesk Medewerker

Voor een opdrachtgever in Rotterdam zoeken we een ervaren Skilled Servicedesk medewerker. Echt iemand met meerdere jaren ervaring. Hij of zij moet de Engelse taal goed beheersen(verbaal en schrijven).
CV’s graag in het Engels.

Desciption

As experienced Service desk Agent you have excellent English communication skills, a good technical understanding and a flexible attitude.
You are the face of IT towards the business and you enjoy the customer service aspect of this position.
You will research questions using available information, administer service desk software, redirect problems to appropriate resources and prepare activity reports. Furthermore you will:

• Monitor and resolve all incidents and service requests;

• Assist users with Mobile Devices that are used for company work;

• Configure and deploy laptops and workstations;

• Make changes and updates to end user devices;

• Update and maintain company contacts as regularly floor walking, to provide individual assistance and promote communication with IT;

• Assist in setting up conferences and meetings;• Contribute to the branding of the Service Desk within the company.

Job requirements

We are looking for senior candidates with a relevant MBO+ degree or higher educational level and 5 years of relevant experience in a similar role.
You like the interaction with your internal customers in an international work environment and you gain job satisfaction from being able to support the business on a high quality level. Furthermore you have the following skills and experience:

• Troubleshoots minor equipment malfunctions and corrects them.

• A strong aptitude in OS repairs, Active Directory, spyware and virus removal, hardware, upgrades and troubleshooting. Microsoft Certified Professional (MCP) is a plus.

• Experience with installing packaged software i.e MS Office suite;

• Certified ITIL V3.0.

• Knowledge of mobile phone/tablet setup and support (Android,IOS,Windows phone)

• Ability to work under pressure and meet deadlines

• A problem solving attitude;

• You work accurate and give attention to details

• Excellent communication skills in English (both written and verbally). You feel comfortable with writing instructions, answering phone calls and emails or speaking in front of a group.

• Ability to read computer instruction manuals and comprehend directions therein in order to remedy minor computer equipment malfunctions