End User Computing engineer

Rol

End User Computing Engineer

Type inzet

Tijdelijke inzet

Locatie

Amstelveen

Start

zsm

Uren per week

40

Duur van de inzet

1 mnd

Uiterste reactie datum

zsm

Tarief indicatie

Marktconform

Voor een van onze opdrachtgevers in Amstelveen, zoeken in verband met een tijdelijke invulling, een ervaren End User Computing engineer. Vanwege het internationale karakter van de opdrachtgever, staat het profiel beschreven in het Engels. CV en motivatie van geïnteresseerden in deze rol zien we derhalve ook graag in het Engels tegemoet.

Role

Serve as an engineer for all centrally managed Unified Communications solutions.

This includes but is not limited to

-Microsoft Office365 platform (including Sharepoint, Onedrive, skype for business, Yammer, InTune),
-Microsoft & CISCO collaborations tools (Skype, Cisco CUCM, Cisco VideoConferencing,
-Contact Centers/IPCC,
-Web and Audio Conferencing, mobility and Voice Mail).

Within this role the focus is on providing application management and third line support for all centrally managed unified communications solutions, consisting of deployment, maintenance, incident handling and enhancements. Coordination and planning of technical activities will also be required.

Responsibilities and Tasks
-Diagnosis and resolution of incidents and problems that are raised by the user community, other ICT staff or by own observation according to SLA service levels.
-Scope is 18k+ endpoints, 22+ countries in EMEA region.
-Handle support requests, incidents and changes, on third line support level in line with defined (ITIL) processes.
-Collect, monitor and analyze systems performance data and perform tuning ensuring continued availability and performance through good housekeeping of the systems.
-Configure, maintain, and upgrade unified collaboration solutions like Microsoft SharePoint server, Mobile Device Management systems, Cisco video conferencing units and applications on physical and virtual machines.
-Administration of the client organization’s Office365 tenant and user accounts.
-Planning and implementing of installations. This includes new functionality that has been developed, new or changed system components or patches.
-Provide technical advice and support the change management process at our outsourced hosting companies.
-Evaluate new technologies and tools.
-Maintain and enforce the technical standards, policies and procedures.
-Participate in (strategic) projects
-Collaborate with other ICT departments like, service desk and Local support, to identify and discuss problems and areas for improvement

Required Skills and Qualifications
-Good understanding of modern ICT platforms and development capability
-Be familiar with IT Infrastructure Library (ITIL) versions 2 and 3 terminology and implementation
-Good understanding of network components & server architecture
-Bachelor’s Degree in Computer Science or equivalent experience and/or training
-Current experience in Microsoft Office365
-Good understanding of Microsoft SharePoint
-Affinity with mobile devices
-Excellent ability to troubleshoot (end to end) complex technical issues
-Experience in PowerShell scripting
-Excellent customer service skills
-Flexible attitude and hands-on mentality
-Willingness to perform additional duties as required
-Have a customer-, result- and quality-oriented focus, able to work both independently and in a team, able to work under pressure and prepared to extend the knowledge continuously

-Languages: Good English & Dutch both spoken aswell is in writing

Van kandidaten die zichzelf herkennen in bovenstaand profiel, zien we graag een up-to-date CV voorzien van een op deze rol toegespitste korte motivatie, zoals aangegeven beiden in het Engels. Graag zien we het gewenste Uurtarief daarbij vermeld. En tot slot het verzoek om reeds geplande cursusdagen, vakanties en dergelijk ook aan te geven in de reactie.