Senior IT Support Coordinator

The Senior IT Support Coordinator reports directly to the SVP Information Technology and gives hands on guidance and tech support within the region.

Specific responsibilities include (but are not limited to)

• Work with Senior IT management team to identify IT-related infrastructure and IT Operational priorities

• Ensure that global solutions are implemented within the region/countries

• Provide project management support to ensure that infrastructure and application projects are implemented on-time and on-budget.

• Maintain Technology-related vendor relationships and SLA’s

• Hands on Technical Support to colleagues and associates. Ensure that related help desk and internet customer care are adequately functioning in the region.

• Assist and resolve Regional Support Tickets coming in via Service Now

• Local Incident Management

• Provide regular project status updates to Senior IT management and local management team

• Support the region with roll out of applications

This is a temporary position with minimum 3 to 6 months.

• Candidate needs to have excellent IT skills

• Frequent travelling may be required.