Datacenter Supervisor

Purpose of role

Direct supervision and control of all datacenter locations in regards to all field activities. Responsible for the status of assigned Datacenter and Fiber POP locations.

Job responsibilities

General

• Direct supervision and control of all suppliers executing works in the datacenter and Fiber POP locations

• Access control third parties to main locations; review and monitor procedures

• Monitoring of capacity of main support systems. Medium term planning of all support systems

• Working according to main operational processes: Incident-, Problem-, Change- and Configuration Management. Also Preventive and Corrective maintenance is a daily task to maintain, plan and supervise

• Give a Toolbox before every work starts to all subco. Register and update to responsible project owner

• Monitoring and supervising of suppliers performing activities in our customers locations

• 24/7 technical support for datacenters including environmental systems for Hub, Fiber POP.

Telco operations

• Controlling subco that do the initial installation of Core equipment on location in line with agreed working procedures/instructions.

• Patching activities including ODF/DDF admin on instruction of higher level line support teams and responsible Network Infrastructure teams. Growth activities and capacity management on some core elements feedback to relevant teams.

• Hands-on support and technical assistance for all support/engineering teams within/outside MS scope of work.

Non-telco operations

• Performs hands-on support on Datacenters and Core locations

• Resolves faults independently on main Non-Telco systems (Power/UPS/Cooling machines, fire-control systems, cabling etc)

• Analysis and reporting and resolution of reoccurring faults on main Non-Telco systems

• Carries out required NT PM process activities on main Non-Telco systems and elements

• Monitors and reports capacity. Initiate growth activities on main Non-Telco systems

• Hands-on support. PoC and support NT projects

• Performs CORE/RAN Inspections ( BTS, HUB, Fiber POP,MSC,CCR)

• Performs CORE/RAN Preventive Maintenance inspections (BTS, HUB, Fiber POP,MSC,CCR)

• Coordination and escalation of cleaning

• PoC for all Non-Telco Infrastructure related aspects in the clients locations

• Continuously Optimization of the locations (Hub, Fiber POP, MSC, CCR) on cooling and energy.

• Core Deployment

• Assists with hands-on support on the Customer projects. PoC for Core locations ; plan activities on yearly forecast

• Central PoC for datacenter and Fiber POP

• Report project updates to Core Deployment

• Supervision and control of third parties

• Hands-on support. PoC on site ; control and support build phase projects

The Datacenter Supervisor

• Has specific knowledge in one area (Power/Cooling/UPS)

• Has basic Customer/GSM network overview

• (Developing) expertise to carry out hands-on support on main common telco systems

• Has between 2-3 years experience in position of Datacenter Supervisor

• Has minimum MBO technical level, as well as relevant technology related courses and experience

• Speaks, writes and reads Dutch and English

• Has Drivers licence B.