Technical Support Engineer

A multinational company, based in The Netherlands. Manufactures and distributes components for the commercial vehicle industry. Operates in more than 130 countries with more than 2,000 employees worldwide.

global leader in hydraulic front-end tipping solutions, multinational environment, customer focus, drive & achieve more together.

As part of the IT-Operations department the Technical Support Engineer is responsible to maintain and monitor end-user workstations and productivity on local area network. Perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements.
The Technical Support Engineer reports to the IT Manager Operations.

Main tasks & Responsibilities

Administers end-user workstations and supports end-user activities;
Investigates user problems and identifies their source;
Installs, configures and maintains personal computers, Windows networks, workstations, file servers, network cabling, and other related equipment, devices and systems;
Provides telephony support;
Performs and/or oversees software and application installation and upgrades;
Maintains site licenses for department/organization;
Plans and implements network security;
Troubleshoots networks, systems and applications;
Develop and conducts various training and instruction for system users on operating systems and other applications.