IT Service Delivery Manager (Operations Lead for Primary Education Technology)

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Functiebeschrijving

Operations Lead for Primary Education Technology
This client is a leading European provider of learning solutions in print and digital format. Our solutions bring better learning outcomes to pupils and support teachers in their daily work.
The client consists of five companies, which operate in five European countries. These local learning companies, in Belgium, Finland, the Netherlands, Poland and Sweden, are among the best in their own markets and still growing. Most of them are clear market leaders. Together these companies form a strong European learning player that combines high quality personalized learning content and efficient teacher workflow solutions for its customers’ advantage.

We are looking for an Operations Lead for Primary Education Technology
Our Primary Education Technology team, responsible for agile development and support of the Bingel ecosystem, is looking for an Operations Lead. In this role you are responsible for the support, maintenance and operational activities of the Bingel platform, a market leading digital platform for primary education. The platform is used daily by most schools, teachers and school children in the markets where it is already launched, and new launches are in the pipeline.
In this function you will report to the Digital Lead Primary Education and collaborate closely with the Support Lead responsible for overall incident/problem management. You will also steer our 3rd parties in providing us optimal technical and functional support.

Job description

• Define and execute the operational processes for Primary Education Technology, defining KPIs and ensure they are met.

• Responsible for operational management of all applications/systems that are part of the Bingel platform, and responsible for the continuity/availability of those in close collaboration with the agile development teams, other Learning teams and 3rd parties.

• Ensure operational quality and reliability by continuous improvement based on a quality plan/roadmap.

• Ensure Service Level Agreements (SLA) with external partners are met: implement service improvement, ensure performance reporting and perform periodical SLA reviews.

• Ensure Operating Level Agreements (OLA) are setup and ensure a smooth collaboration between all Learning partners.

• Participate in business projects to ensure operational requirements are taken into account.

• Coordination of security & privacy activities including handling and follow up of audits.

• Financials - Monitor, pepare, report and control operational budgets. Plan effective strategies for the financial wellbeing of the Primary Education Technology operational activities.

• Vendor management: setup and align contractual agreements with vendors.

You will mainly work from headquarters in ‘s-Hertogenbosch, or from VAN IN’s headquarters in Wommelgem (Antwerp). You are willing to travel between these locations, and occasionally do short business trips within Europe.

Profile

• The job requires a seasoned professional with thorough knowledge and expertise in IT operations, business continuity, and platform management.

• The job requires the ability to coordinate external partners and suppliers, manage Service Level Agreements and coordinate with the DevOps teams. A high level stakeholder management is also required internally, while influencing others. This requires the ability to motivate, inspire and influence others.

• The job works within the framework of the roadmap and existing applications and systems, but is expected to identify opportunities for (process) improvements and implement new processes.

• Expert knowledge of IT Service management (e.g. ITIL) and preferable experience with DevOps

• Experience with Cloud infrastructure (AWS)

• Customer oriented

• Strong analytical capabilities

• Strong communication and social skills

• Self-starter, flexible and problem solver

• Fluent in English, written and verbal. Dutch is a definite plus.

• Meeting their values: engage others, share views, look ahead

Locatie

Den Bosch

Start

5-6-2019

Tot

31-12-2019 met optie tot verlenging

CV's aanleveren voor

23-5-2019 16:00