IT Run Specialist / IT Beheerder

Actitivities

• Detect outages

• Search for Root Causes

• Define monitoring requirements

• Develop monitors / dashboards

• Active monitoring

• Act upon early indicators

• Actively participate in the technical (MI) Calls

• Advise on SIP’s

• Advise the management on improvements

• Handling Incidents within SLA

• Creating and analyzing Problems

• Assigning the problems with the right urgency to the backlog of teams

• Accepting the changes on the applications

• Close contact with Release Management

• Crisis management

• 24x7x365 ON

Requirements

• Great understanding of the Payments Chain

• Master the RCA process (5 Why’s, Contributing factors, etc)

• Understanding the supportive infra structure

• Mastering the monitoring tools

• Great understanding of the Payments Chain

• Understanding the supportive infra structure

Addition

• Perform daily corrections

• Weekly and Monthly corrections

• Alignment with Reporting Plaza

• Alignment with E2E availability

• Attending the Interbancaire calls

• Correct Service Now set up

• Correct RCA reporting

• Reporting for Interbancaire proposes

• Maintain Certificates

• Application corrections

• Hot Fixes

• Perform Load Testing

• Participate and advise on Infra changes

Requirements

• Being accurate

• Mastering Service Now

• Linking pin of all available tools

• Owner of the correction SOP’s

• Knowledge of mainframe and midrange

• Understanding the supportive infra structure

Deadline

04-07-2019 voor 13:00 uur

Tarief

€ 63,-

Start

01-08-2019

Duur

4 maanden met optie op verlenging

Uren

40

Let op: freelancers moeten bereid zijn voor de duur van de opdracht bij ons op de payroll te komen. Inhuur van derden is wel toegestaan.

Contactpersoon voor deze opdracht is Pien van der Kamp.