Assistant Manager / PMO

Start

ASAP

Duration

3-6 months

Location

Amsterdam

Goal

The position of Assistant Manager, SAP Projects is a newly created position. The selected candidate will be jointly responsible for the planning and execution of SAP business projects including the SAP upgrade project which will take place in the upcoming year and the successful integration.

Responsibilities

SAP Projects

• Project management of SAP business projects and SAP add-ons in the areas of Fiori Dealer and Direct Sales, SD, PP, WM, MM, FICO, QM, APO and EveryAngle end to end; requirements management with the business, development of business cases, vendor selection and project management, to be performed in close collaboration with our SAP support organization and external vendors based in The Netherlands, UK, Belgium and India,

• Improving, reporting and monitoring projects successful (on-time, on budget, per expectation), process improvements based on KPI metrics and implementations based on best practices,

• PMO activities for the upgrade of SAP ECC 6.0 EHP5 environment to EHP8 HANA and other large business projects,

• Proactively support and ensure proper documentation, knowledge transfer and handover to SAP support organization,

• Bring new ideas and concept that can create competitive strategic advantage to the organization,

• Ensure compliance of SAP projects with IT Security Policy,

SAP management

• Day-to-day operational and tactical management of SAP services incidents and changes to business in collaboration with our international SAP support organization e.g. approval of production transport in change management process,

• Jointly responsible for vendor management, regular communication with offshore team/leader, if necessary support of selection, benchmarking and bidding processes for transfer to future vendors,

• Coordination and performance of compliance activities related to SAP and if necessary resolving deficiencies,

• Management and development of the SAP Super User community,

• Management and development of interfaces to SAP (Pathfinder)

• Management of the SAP Change Advisory Board

Vendor Management

• vendor selection, procurement and contract management

• processes as well as relationship management with relevant market parties

• Analysis of requirements for IT products and services and selection of Vendors

• Monitors vendor performance and takes corrective action if necessary

Service level Management

• Responsible for development, management, and monitoring of one or multiple contracts and service level agreements for a broad range of IT products and services.

• Supports the (commercial or IT) organization by handling standard and extra-service contracts, maintains relations with (internal or external) clients

• Manage contractual performance with (internal or external) suppliers or commercial clients and takes corrective actions if necessary

• Provides expertise to the business on investigation, solution and renegotiation of the contract or alternative sourcing solutions.

• Manages the total contract environment from the process point of view, such as directing subcontractors.

• Advises clients concerning possible changing processes.

• Leads the management, monitoring, and improvement of both existing and new ERP/IT processes like change management, release management and incident management.

• Analyzes and documents existing processes, formats and supporting systems within the IT organization and makes improvements if necessary.

• Coordinates workload within appointed process(es).

• Identifies best practices and applies these to meet efficiency and cost objectives and measurements are applied to demonstrate results.

Responsibilities

• Project management of small and mid-size SAP projects within budget, planning, requirements and quality,

• Guarantee the continuity of SAP services and peripheral systems,

• Monitor the performance of applications and proactive handle as necessary.

• Propose, manage, improve and update applications and legacy systems.

• Ensure backups and restores are made in order to meet business, legal and compliancyrequirements.

• Coordinate with all applicable stakeholders the resolution of issues and management of projects (customer, supplier, management, Japan).

• Ensure the compliancy of the IT department and resolve possible deficiencies.

Compliance executor for SAP processes

Authorities

• Assistant Management authority (responsibility matrix),

• Approver for SAP changes,

• RACI ‘Responsible’ on SAP IT projects and jointly responsible for SAP services,

• RACI ‘Consulted’ for new requirements and projects,

• Manage existing SAP system within the framework of the applied procedures and IT Security Policy,

• Provide IT management with SMART proposals in order to drive improvement and resolve issues in area of responsibility.