Senior Support Engineer

In this role you will setup and manage infrastructure and applications. Don’t be surprised if you will give direction on several complex changes in the IT landscape. You are subject matter expert for infrastructural IT related matters.

Your main focus will be on onboarding new infrastructure or applications. You will be part of a SCRUM team to implement these solutions. You will also enable the first line support team by sharing knowledge, improving our infrastructure and dive in to the more complex tasks. The first line support team is focused on ensuring correct and quick registration/handling of incidents, questions, and requests and uses the ITIL methodology.
To succeed in this position you must have good technical knowledge and should be able to communicate effectively to understand the problem and find the right solution.

What will your team look like?
You’ll be part of team of around 10 IT professionals that manage the IT applications and infrastructure. The application landscape is predominately SAAS and Cloud based, with almost no legacy systems.

Do you fit this profile?

• You have HBO or MBO level 4 degree in ICT or relevant field and

• At least 5 years’ experience in a similar position

• Experience with managing SAAS or Cloud-based applications

• Knowledge of Office 365 / Microsoft Teams / SharePoint / Active Directory

• Excellent knowledge of Microsoft and/or Mac operating systems

• Tech savvy with a proactive and hands-on mentality

• Flexible attitude and used to working in a multicultural environment

• Good communication skills in Dutch & English

Bonus points if you have experience with

o Microsoft intune mobile device management experience;
o JAMF and/or Airwatch (on macOS) mobile device management
o Managing web and application servers
o Microsoft Azure, Google cloud
o Topdesk and Jira experience