Solution Architect IT Monitoring & AIOps

Start

a.s.a.p

Duration

12 months

Location

Veldhoven

Inzet

32-40

Tarief

85-90

Introduction
Are you an experienced Solution Architect IT Monitoring / AIOps and do you want to be part of a fast
growing international acknowledged organization where you operate at the heart of the company?

Job Mission
As Solution Architect you will ensure that the capabilities of the IT monitoring domain are managed to the best economic advantage of the company. You are technically responsible for managing overall quality of the IT Monitoring repositories and IT AIOps capabilities with your internal and external service providers (ISP/ESP) across ASML IT.

Job Description
Key Performance Indicators for the quality of IT monitoring are Availability, Integrity, Confidentiality, Accuracy and Timeliness. You will be responsible for ensuring high quality IT AIOps environment containing IT monitoring and responsible for effectively leveraging this for the Advanced Analytics monitoring capabilities. You will realize this by applying your science skills developing and maintaining Master definitions and optimizing the effectiveness of the advanced analytics monitoring capabilities.

In a fast changing environment you are be able to oversee the whole monitoring domain in the IT eco
system. You must be able to build and maintain a positive working relationship with the peer groups in IT representing Infrastructure & Application Management and the ASML business sectors.

Scoping

• In scope is the IT monitoring Services domain which covers the following area’s:

• Real User Monitoring (RUM), Synthetic, Transaction, Stack Monitoring

• Desired State Configuration Monitoring

• Advanced Analytics and machine learning

• Self healing of IT Services

• Audit and Compliance monitoring (SOx)

• Interfacing and applying ETL methodologies (master) model and definitions

In addition, you will establish controls and conduct service improvement projects and advise the service manager and/or senior management by identifying critical issues in the monitoring domain and
recommending improvement solutions across our ISP/ESP’s. This is a role that finely combines operational, tactical and co-managerial responsibilities in one.

What are the challenges you will be facing in this role?

• Quality assurance w.r.t. (monitoring) contained in the central IT Monitoring repositories

• Collaborating with ISP/ESP’s on onboarding and off-boarding monitoring into the central IT monitoring repositories

• Translating IT monitoring Architecture into technical designs to support overall IT Strategy

• Actively participate as a consultant inside and outside your monitoring service domain

• Creation of roadmaps detailed roadmap and maintain a product backlog for IT monitoring domain

• Discussing monitoring requirements in detail with IT colleagues, vendors, suppliers and contractors to ensure that business and IT Services objectives are met

• Validating designs, plans, quotes and orders proposed by vendors/contractors

Education

• HBO and a minimum of 4 years work experience at HBO in the Information technology

• A management and/or Analytics certification

• A GRC and/or IT Governance (e.g. Cobit, SOx) certification is a plus

Experience

• 4+ years professional experience with a focus on IT Operations monitoring, management

• and advanced analytics (must have)

• Experienced in IT operations analytics and AIOps technologies such as Splunk, Dynatrace, Ignio

• (must have)

• Experience in developing and implementing (monitoring) management solutions suitable for

• use in IT environments subjected to SOx controls and IT compliance (must have)

• Broad knowledge of enterprise monitoring technologies such as SCOM, APM, Netdialog,

• ThousandEyes (must have)

• Experience with centric monitoring solutions (should have)

• Experienced in the role of Solution Architect part of Scaled Agile Framework (nice to have)

• Experience with interfacing IT Service Management tooling like Service Now (nice to have)

• Vendor management (build and maintain strong, trusting relationships with customers and

• suppliers)

• Summarizing and communicating technical to a non-technical audience

• Experienced in working in an environment where IT Service Management processes are used

• (e.g. ITIL)

Personal skills

• Excellent leadership, influencing and interpersonal skills

• Excellent team player in the different management layers

• Meet the required standards expected against the leadership capability model

• Entrepreneurial

• Excellent analytical and negotiation skills

• Excellent verbal and written communication skills

• Excellent English communication and presentation skills. Command of the Dutch language is a

• pro.

If you want to apply, please send

• CV in English

• Motivation in English

• Holiday planning

• Availability

• Hour rate