Cisco - Calabrio Engineer

We are looking for an Experienced "Cisco / Calabrio Engineer" to join one of our largest clients for a position in Utrecht, The Netherlands in the banking sector.

We are looking for a Candidate has both Cisco and Calabrio Knowledge.

Cisco Engineer Knowledge

• Required: Cisco Certified Network Professional (CCNP) Collaboration with up to date certification

• Required: Minimum 3 years work experience as Cisco engineer (design, build) for Cisco Unified Communications Manager 10 and higher

• Required: Advanced SIP knowledge (troubleshooting, manipulation of SIP messages through LUA scripts)

• Required: Experience with designing, building and upgrading a full blown CUCM environment (incl. SME and IMP)

• Create high level and low level design (documentation)

• Create migration and upgrade strategies (documentation)

• Knowledge of integration options such as

• JTAPI

• AXL-soap

• CDR

• Provide impact and risk analysis

• Required: Troubleshooting CUCM incidents (3rd line support for Operations)

• Required: QoS knowledge and troubleshooting

• Required: LUA script knowledge (for construction and troubleshooting normalization scripts)

• Pre: being able to interpret CDRs and CMRs

• Recommendation: Powershell knowledge (for the launch of the Cisco Jabber script)

• Recommendation: RedHat Linux knowledge

• Recommendation: vSphere knowledge since this is the virtual environment on which the CUCM environment runs

• Recommendation: AudioCodes knowledge since this is our SBC (out of scope, supported Voice and Video engineers but it is very useful for trouble shooting)

• Recommendation: Knowledge of the Rabobank organization and processes

Calabrio Engineer knowledge

• Required: Calabrio Certified Professional certified

• Required: Minimum 3 years work experience as Calabrio Engineer (design, build) for Calabrio ONE recording suite

• Required: Windows 2012/2016 knowledge

• Required: Experience with designing, building and upgrading a complete Calabrio environment

• Create/document high level and low level design

• Create/document migration and upgrade strategies (v10 to v11)

• Create/document impact and risk analyses

• Required: Advanced Calabrio troubleshooting

• Recommended: SQL knowledge for queries (in connection with large-scale changes via the Calabrio database)

• Required: Support Calabrio one integration using API (in our case, additional call data, import chat transcripts and import video chat recordings)

We are looking forward to receive your application, and will be in touch promptly to discuss this opportunity in more detail.