IM Services IT Contract and Service Assistant

Purchase-to-Pay administration

o Creating the annual overview of expected and planned CAPEX and OPEX, based on contractual commitments and expected changes as base for the budget
o Support Global and Regional Management in creating Appropriation Requests, Spend Control Tower approvals and Purchase orders for CAPEX and OPEX items
related to projects and operational items for North America (e.g. mobile and fixed telco costs, Local Service Agreements for Application Support, Regional Local Area
Network And printer contracts) and maintain related master data
o Checking of invoices and Purchaser Order amounts against the contractual commitments and agreements based on Purchase Orders created
o Support Global and Regional Management in reporting on KPI’s in the PO and invoicing processes and end-to-end Procure-to-pay process for the regional IT spend
o Support Global and Regional Management in providing end-to-end ownership in the Procure-to-Pay process for the regional IT spend ensuring that suppliers are paid in
time to avoid disruption in services
o Supporting the contract change process from IM Services
o Focal point for questions in relation to contract administration

Contract and supplier administration
o Working with Service and Delivery owners to ensure contractual governance models are being executed
o Working with Service and Delivery owners to ensure license administration is up-to-date and possible incompliances are being signaled
o Ensuring contracts and contract updates are being stored and administered
o Reporting on the planned and actual spend against contracts based on the PO administration
o Working with Service and Delivery owners to ensure an up-to-date CMDB

Service Reporting and governance
o Providing reports on Service KPI’s for the Regional IM Services group
o Organizing weekly, monthly and quarterly governance meetings with regional suppliers
o Preparing and documenting governance meeting

Device Life Cycle Management
o Ordering of devices (PC’s, tablets etc.) for the region
o Reporting on stock and demand for devices in the region

General tasks
o Organizing special events for regional team and visitors
o Arranging traveling plans
o HR processes (training, PDD, Onboarding and Offboarding (external) IM resources)
o Documentation management
o Communication to user organization or within IM

• Minimum 2 years of experience in admin roles of similar kind

• Structured, accurate and precise

• Service oriented

• Accountable

• Do whatever it takes to ensure delivery

• Have urgency

• Stress resistant

• Be smart, be wise

• Think and work independently

• Keen to take initiatives

• Team player

• Deeply care and understand the people who work with you and who you work for

• Fluent in English (written and oral)