IT Process Consultant

We are urgently searching an IT Process Consultant for our client, a leading supplier of process automation solutions.

As IT Process Consultant in the development of Software Deployment services, you design and implement an IT Operations framework of the following ITIL processes (incl R&R / Organization):

• Validation and Testing

• Release and Deployment

• CI/CD pipeline integration

For an increasing number of customers we delivering continuous software updates to the products and the systems with our customers.

To organize these IT Service processes more efficiently and effectively a program has developed to implement this service. In close relation with R&D and IT Service teams in The Netherlands and US this service and process needs to be developed with making use of industry best practices.

After above is implemented, development of Change management, Configuration management and Event management is also part of the tasks to design and implement.

Your other tasks and responsibilities are

• assessment of business requirements on the required processes (but focus is to build for 1 key customer);

• design the process details (incl tools, reporting, RACI, organization blueprint, etc);

• document and create the workflows, templates and training materials;

• provide training and handover to the IT Service organization.

Your profile

• >5 years of experience in IT services in a B2B environment

• Proven track record in developing and implementing ITIL services (expert level)

• Experienced in Software CI/CD process and implementation of Release/Test/ Deployment processes

• Good command of English

Period of time

4-6 months (possibility of extension)

Location

Veghel and combination with remote