Experienced Omnichannel DTC / EU VAT Controller

ONLY INTERIM/ZZP

PREREQUISITES

• Strong English language skills – spoken and written

• Graduate+

• Significant experience in online, ecommerce space in EU (demonstrable skills and experience in dealing with pan-European VAT/TAX/Legal challenges with scaling operations)

• Not just business controlling BUT also strong and demonstrable technical VAT skills derived in the Pan-European retail context (understanding of new emerging legislation)

• Dynamic “Start-up” mentality: seeking pragmatic yet robust solutions in a can-do, forward looking manner

• Microsoft Dynamics 365 for Finance and Operations experience (including VAT configuration)

• Microsoft BI

ASSIGNMENT DESCRIPTION

• Lead project from financial systems, processes and compliance perspective to make DTC / Omnichannel a reality for our client in EMEA, both in short-term as well as ready for scale-up in medium- to long-term

• The project has a strong execution focus and success will be measured on the speed with which the business will be able to roll-out omnichannel sales

• In particular, focus on ensuring

o Client set up to able to sell to all customers across the EMEA region in a legally, tax and VAT compliant manner whilst offering a superior customer experience
o Coordinate and collaborate with third party professional advisors/experts
o Business processes
 Define and document business processes and responsibilities (in accordance with RACI-principles)
o VAT
 Registering for VAT in all relevant jurisdictions
 Configuring D365 in GBV to cope with multiple VAT jurisdictions
 Recording all DTC / omnichannel transactions in a VAT compliant manner within D365 (i.e., sales, returns, payments received)
 Automatically generating country-specific VAT returns in local language and currency directly from D365 or BI, or some other automated solution that does not require manual intervention
 Assisting with (electronically) filing VAT returns in all relevant jurisdictions
o Legal requirements
 Document the legal requirements for each country for conducting omnichannel / DTC activities. For example, in relation to registration for VAT/CIT, document layout, language requirements, pricing parameters
o Payments and banking
 Maintaining service agreements with all payment service providers
 Maintaining banking connectivity with payment service providers
o Localization (Language, document layout, currency, pricing)
 Within D365, setting and maintaining sales prices specific to each country and, where necessary, taking into consideration foreign currency
 Setting up all documents in local language in accordance with local legal, tax and GDPR requirements (e.g., sales order confirmation, delivery confirmation, invoice, payment confirmation, auto emails, GDPR notifications, T&Cs, etc.)
o Pricing
 Establish processes for, where necessary, dynamically adapting online pricing (e.g., sales drives) whilst recognizing legal constraints in relation to competition law
o Sales ordering
 Assisting Sales Team with setting up systems to allow for the capturing and confirming customer orders in local currency, in local language and with local tax/VAT rates applied
o Payment processing
 Processing payments made by consumers in a GDPR compliant manner
 Matching payments to sales order confirmations (baskets)
 Processing future payments for goods ordered yet to be made (e.g., custom products)
o Sales confirmation
 Assisting Sales Team with setting up systems to issue sales confirmation to customer in local currency, in local language and with local tax/VAT rates applied, once payment has been received (this in fact a preliminary proforma invoice with final invoice to be issued once goods have been dispatched)
o Delivery confirmation
 Assisting SCM in generating delivery confirmations in local language
 Ensuring traceability / matching of sales order confirmation through payment confirmation to delivery (i.e., only goods for which payment has been received are shipped)
o Invoicing / Billing
 Executing billing run in relation to omnichannel customers in D365
 Ensuring system generates invoice in in local language and with local tax/VAT rates applied, as well as in accordance with local laws relating to invoice layout
 Invoice only generated when delivery confirmation ex EDC received that has been matched to payment confirmation
 Where necessary, drive process to create local country-specific financial invoice templates within D365
o Payment processing
 Reconciling remittances from Payment Service Providers to sales invoices generated within D365
 Where necessary amending Chart of Account in GL to accommodate fees paid to service providers or intermediaries
o Returns, claims, warranty
 Consumer returns, claims and warranty flows from a financial perspective both for flows originating within EU as well as for flows originating outside (i.e., originally export sales)
o Reporting, financial dashboards / KPIs
 Establish a financial dashboard in collaboration with Sales, SCM and Marketing teams to monitor online sales performance
 Produce daily/weekly/monthly financial performance reports in relation to omnichannel financial performance
o Support GDPR initiatives