Salesforce Business Consultant

Our international client is looking for a Salesforce Business Consultant. Someone who is able to communicate with business management and analytically strong.

Profile that we are looking for

• 5+ years of experience with Salesforce.com as a functional consultant

• Ability to Support and if necessary lead workshops with business representatives

• An expert in Salesforce configuration of

  • Standard Salesforce objects (Accounts, Opportunities, Products, Contracts)

    • Custom Objects

      • Designing Processflows within Salesforce

      • Creating and modifying Screen lay-outs

• Experience with Business Process Management with regards to

  • Designing End-2-end Processflows

    • Translating Requirements to User Stories

      • Creating Training manuals for end-users

• Salesforce.com certified

  • Administrator

    • Advanced Administrator

      • Pre: Sales Cloud Consultant

      • Pre: Service Cloud Consultant

• Ability to train end-users before Go-Live (Sales, Support, Customer Service etc.)

• Good communication skills

• Hands-on, high energy and comfortable with short deadlines and fast deliveries

• Experience with working in an Agile environment

• You don't need to do code but you need to understand coding

• Pre: experience with migrations between Salesforce environments

 
What are you going to do?

• Review, analyse and evaluate business processes and requirements and translate them into workflow charts, diagrams and appropriate user stories with defined scope and objectives to be picked up by configurators and developers

• Assist with presentations and proposal creation as required

• Be the gatekeeper of the solution and make sure it is improved overtime

• Support or lead workshops with business stakeholders to clarify functionality, give demos, summarize output requirements and share with the larger audience

• Create functional documentation and be responsible to keep it up to date based on subsequent releases

• Configuring Salesforce and having the ability to maintain and improve Screen lay-outs, Flows, Validation rules, Authorizations

• Communicate directly with Developers to assure that business requirements are delivered

What do you need to do the job?

• Bachelor degree or higher

• High attention for quality, detail and passion for documentation

• Excellent analytical and creative problem-solving skills, logical and efficient

• Excellent listening, interpersonal, written and oral communication skills

• Highly self-motivated and directed

• Ability to effectively prioritize and execute tasks while under pressure

• Strong presentation, writing and communication skills in English; able to articulate options and recommendation

• Strong foundation around the Salesforce ecosystem and project experience with exposure to one or more of the following Salesforce modules/areas: Sales Cloud, Service Cloud, Customer/Partner Communities, Lightning migration

• Experience with Scrum delivery methodology and tools (Jira, Confluence…)