Service Owner - Hosting & Data Services

Team Datacenter

The team is focused on datacenter services as hosting and data or middleware services. The emphasis of this role is on Service Owner. This means, that this role has a stronger focus on coordination, service design, processes and project management skills with still a good technical background on classical hosting, database, file transfer and workload automation topics.

Role of Service Owner

The Service Owner will be responsible for the complete lifecycle and governance of all related services for Athlon International, including Contract management, service management, cost overview and budgeting. The technical life cycle and roadmap will be defined by the infrastructure architect and enterprise application architects, input will also come from Daimler ITT or other service providers.

This role is not the technical expert role. The focus is on definition, coordination of the processes of the services that this team delivers on datacenter services for the Athlon application teams. Both changes, services and projects need to be defined, managed and aligned with Daimler and other service providers.

Maintaining good relations with clients (Athlon application teams in other countries, Daimler in Stuttgart and internal departments in The Netherlands) is important in this role. Getting the countries and Daimler aligned is a challenge which the Service Owner will take on.

Tasks:

• Consult & collaborate with our customers, being application developers or country IT management.

• Consult & collaborate with our service providers, in particular with Daimler IT.

• Coordinating the data services and hosting team on services, changes, projects.

• Represents Athlon in various boards regarding these solutions.

• Ensures service fulfillment within the defined SLAs.

• Responsible for plan and build of the services concerned in collaboration with Daimler IT.

• Responsible for plan and build of the services concerned in collaboration with local Athlon IT.

• Create and maintain documentation of standards and processes.

• Managing, creating and verification of SLA's (Service Level Agreements) towards vendors and internal customers for services delivered.

• Create and manage reporting.

• Have an understanding of IT Controls for financial organizations.

• Communicate the related standards, tools and processes.

• Further development / Lifecycle mgmt. of the related services.

• Create and communicate tool & process documentation (e. g. working instructions, standard tickets, etc).

Processes:

• Align with established Daimler processes.

• Processes covering the blocks, Service Operations, Service Design and Service Transition

• Training, keep knowledge up to date on Service management processes, Classical hosting (non-cloud currently), Databases, Workload automation and Managed File Transfer

Required skills

• Broad conceptual knowledge in IT on the area’s mentioned (datacenter, hosting, databases, workload automation and managed file transfer)

• Experience in service delivery management

• Knowledge of service management tooling such as Jira, Remedy force or Service Now

• Experience with defining processes of services for hosting and data services environment

• Experience in a coordinating role

• Driven

• Being able to delegate work

• Agile aware, able to use KanBan principles

• Fluent in English

Start: asap

Contracts at Athlon are always on a 3-month basis, extension possible
Due to Covid you will be working at home

Hours: 32-40

Please provide your CV in English