1st level Technical Support Engineer

We are looking for a 1st line Technical Support Engineer. As a 1st level support, you are taking part as a team member in projects for implementing new services and infrastructure components as well as enhancing current services.

It is for 2 days in the week

Responsibilities

• Assist the customer’s client with first and second level support on workstations, mobility devices and infrastructures (installations, replacement, change, relocation, removal);

• Provide support for computer systems in case of hardware and software incidents;

• Provide support for mobile devices (iPad, Blackberry) in case of software incidents;

• Provide support of inventory units (monitors, local printers, local scanners and notebook docking stations) as well as support for local network printer systems;

• Receive materials and spare parts, inventory, prepare for installation, install and ensure a feedback to customers;

• Demonstrate excellent customer service at all times.

Technical/Business Skill

• Good technical knowledge of workplace environment and end-user services: Win7/Win10 environment, General use applications (Office 2007/2016 and 365), Mobile services (AirWatch, RSA token, Mail services, Collaboration tools, BlackBerry Management Console, Altiris, MS SCCM…);

• ITIL basics;

• IT Support experience in a large enterprise environment.

Essential experience/skills

• At least 2 years of onsite support and customer care experience is required;

• Atitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit;

• Spoken languages: fluent Dutch and English.

Location

Rotterdam

Duration

1 year

Working days

2 days in the week