Goliath IT is een zakelijke (IT) dienstverlener met de focus op het individu en diens competenties. Gespecialiseerd in ITIL proces management, outsourcing en operationeel management, Goliath IT is uw zakelijke partner in het (her) structureren van uw bedrijf, business unit of afdeling. Geen verandering nodig maar een professional die uw doelstellingen pragmatisch vertaald naar de operatie, zonder daarbij de persoonlijke ontwikkeling van de mensen die binnen uw bedrijf werken te vergeten? Ook dan is Goliath IT uw keuze! Een laatste expertise welke Goliath IT u kan leveren is (inter) nationaal contract- en servicemanagement: op basis van gemaakte afspraken en geldende service level agreements, zorgt Goliath IT voor een gecontroleerd en winstgevend outsourcingsproject.
Business Unit Manager
Service Delivery manager
Dhr. Hans Buurman, Director Services, Unisys NV.
Business IT at Saxion hogeschool Deventer
ITIL Service Delivery management V2 at Pink Elephant
ITIL Foundation V3
ITIL Service Strategy & Design V3
Senior IT Service Delivery Management
International outsourcing & contract management
International multivendor relationship management
Strategic planning & control
ITIL support & delivery process management
International oriented services delivery manager with key focus on the quality of the expected service delivery and with a drive for personal development and the management, development and optimisation of organisation processes in which the 'Human IT factor' always remains central. Always seeking for the next step to establish a true world class customer service, within budget, set timelines and above customer’s expectation.
EMEA Service Delivery Manager
Starbucks Coffee Company
Public Company; SBUX; Retail industry
Scope: EMEA, 2500 – 5000 seats
August 2009 – Present (18 months)
This role contributes to Starbucks success by managing the planning, implementation, communication, execution and ongoing review and enhancement of IT infrastructure service delivery impacting the EMEA region including the UK, Switzerland, Germany, France & ROI markets.
Participates with IT (Strategy and Planning) to develop IT infrastructure service delivery and technology strategies that ensure all capacity and performance requirements are met in a timely and cost-effective manner to support business operations, changes, and growth. Develops, implements, and supports a sustainable strategic sourcing relationship vision, competency, and operating model that enables the evolution to a competency-based organization structure and facilitates agile, high- quality, cost-effective delivery of IT infrastructure services. Models and acts in accordance with Starbucks guiding principles.
This is an EMEA wide role, therefore, covering company owned and non company owned markets. Besides above role & responsibilities, is this role leading in the overall restructuring of the EMEA IT organization into a (ITIL) process-oriented organization with a clear focus on delivering a world class customer service delivery, in time and budget and above customer's expectation.
EMEA Service Delivery Manager
Public Company; UIS; Information Technology and Services industry
Scope: EMEA, >5000 seats
June 2007 – July 2009 (2 years 2 months)
Responsible for the complete outsourcing contract for the following customers of Unisys: Starbucks, Elopak and BSN Medical.
Human Resources industry
March 2006 – May 2007 (1 year 2 months)
In the role of manager operations, established a completely new business in the world of secondment. Unit Redd is an intermediary for work and future perspective for graduates and (long-term) work seekers. Unit Redd uses an internally developed concept for this, whereby the needs of the individual are central. In addition to this, Unit Redd provides web-based services to clients, based on the principles of high quality, on time, at the lowest possible cost and exceeding client expectations. I established and expanded this company and transferred it to an investor, the Willems groep in Borculo.
Director of Operations (co-owner)
Information Technology and Services industry
September 2002 – February 2006 (3 years 6 months)
Requested by a former colleague and director of ASG de Veer to take up the position of director of operations. Login Consultants (Login) is an international IT service provider specialized in virtualization, migration, desktop deployment and application delivery.
The focus was on growth and independency in service delivery, as well on quality of the reque
Login om een beoordeling te schrijven.