Product Owner

Product Owner

As a supplier to one of our biggest organisations, I am seeking an experienced Product Owner for an 8 month contract in Netherlands.

Responsibilities:

The Product Owner will lead the Customer Service Process Improvement & Implementation team, setting a clear vision and translating it into team goals, a roadmap and prioritised backlog. You will focus the team on high-value improvements, manage dependencies across departments and chain partners, and drive the effective implementation and sustainable embedding of process changes.

You will also act as a key stakeholder partner across the organisation, connecting Customer Service with wider business, product, process and technology developments. Working closely with other Product Owners and the Scrum Master, you will strengthen prioritisation, team ownership and operational performance.

Experience:
• Higher professional or university education, or demonstrable equivalent level.
• At least 5 years of Product Owner experience within a large, complex organisation.
• Proven experience in process and chain improvement, preferably within customer service, service delivery or an operational environment.
• Strong experience developing vision and roadmaps and translating these into prioritised backlogs.
• Demonstrable stakeholder management experience across diverse and conflicting interests.
• Ability to identify cross-team dependencies and establish effective collaboration.
• Strong knowledge of Agile, Scrum and Kanban. PSPO certification is a plus.
• Experience professionalising teams and encouraging ownership and autonomy.

Please apply with an updated CV if you are interested or looking for a new opportunity.

Stefan Owusu-Francois
Recruitment Consultant
Gazelle Global Consulting
Tel: