IT Transition Manager CFS

The department IT Infrastructure Solutions is providing IT infrastructure Services and develops new advanced infrastructure services for "The Client". Services include Data center services, IAAS, Cloud, Connectivity, Telecom, Workplace, Collaboration and Identity & Access management. The operational services are provided by global external partners.

Scope of work

Currently there are several service providers working for "The Client". Project goal is to consolidate to 1 service provider. The service organization needs help in this transition process. In particular, we are looking for a Transition Manager Cross Functional Services (CFS).

Responsibilities

• Reviewing project deliverables (process documentation, governance structure, service level reporting) with a steering committee, senior user board and project teams;

• Reporting to the program manager IT Infrastructure Integration services on progress, issues, risks and budget;

• Aligning with service organization on project deliverables and milestone targets;

• Representing the service organization and explaining policies/ guidelines to the new service provider

Requested skills

• 5 years’ experience in Cross Functional Services

• Hands on and high energy person

• Experience with ITIL v3

• Experienced in working in a global dynamic organization

• People manager, understands how to work and lead multi-cultural project teams

• Experienced in contracting and working with external partners

• Basic knowledge of IT infrastructure solutions

• Security aware

• Business English is a must, project language is English

• Excellent communication skills

Additional

• Remote work is not an option, we are looking for a regional candidate.