Camstar Specialist

Locatie

Erlangen

Duur

3 tot 6 maanden

Deadline

zsm

Tarief

marktconform

Note: All documentation has to be done in English. Verbal communication needs both German and English.

2.1 Background
The SCM community started introducing Camstar as the Manufacturing Execution System as a business project. The Go Live in one Business Line is planned for November 2017 with three locations. Additional five locations to follow until June 2018. It is a cross process project taking impact on the whole SCM organization touching several vertical ranges of manufacturing.
The new service shall consider the whole new landscape covering Camstar and PreActor including sub components like PAC, longterm archiving, etc.

2.2 Goals

Goals are

? definition of requirements for the new service
? define ITIL based service for Camstar, Preactor and the management of established interfaces (e.g. SAP, longterm Archive, subcomponents like PAC)
? rollout the new service within HC IT prior to the first Go Live of a plant (target timeline is October 2017)

2.3 Specification of Project Deliverables

The following deliverables are essential for the project success

? consult the analysis of business requirements
? create a Service Description covering relevant process roles
o according to ITIL based definitions in HC IT Service Management
o covering internal and external interfaces
o including skill and training matrix for persons involved in the process
? create a Service Level Agreement that covers several levels depending on the requirements of a particular business line depending on complexity (e.g. small, medium, large) including Key Performamce Indicators (KPI) to measure the success of the service
? support the quality management process including documentation if needed
? Organization IT templates have to be used if available

Contactpersoon voor deze aanvraag is Kees van Leeuwen.