Process analyst

Due to the implementation of new systems there are changes to processes of how certain business functions would run and operate. There is a need for an experience Process Analyst to establish process standards, document new processes and support in the training and implementation of these processes.

The Process Analyst Job Duties

• Build relationship with key stakeholders to understand existing processes

• Work collaboratively with the stakeholders to formulate the new processes, and document these using industry standards

• Coordinate with various functions the review and approval process

• Facilitate workshops to walkthrough and align on documented processes

• Create a set of standards to be used by the business

• Ensure all functions are trained in the new processes before go-live

Skills and Qualifications

• Be skilled in industry standards for process maps

• Ideally have a Six Sigma Black-belt or Lean background

• Outstanding analytical skills to be able to ask the right questions and a varying set of questions to identify gaps the business may not have even thought about

• Good communication and interpersonal skills to be able to build relationships with the various stakeholders from both the business and technology

• Some understanding of billing systems, technical design and solution architecture, be able to understand functional specs