IT Support Technician

IT Support Technician with Industrial Hardware experience - Lelystad area- 12 months+ - Netherlands

Amoria Bond are looking for an IT Support Technician with proven Industrial Hardware experience for the installation, configuration and ongoing operation of hardware and software used within this international company in the Lelystad area.
Support will be provided by email, over the phone or via online remote support and on occasion, in person to resolve issues and queries relating to computer and hardware, operating systems, software and equipment.

You will be partly setting this whole service desk up from scratch and possibly roll this out for other countries and maybe growth into a more managing role.

Day to Day

• Receive, log, and route user calls for assistance or repair; monitor calls and resolution & follow-up.

• Assist customers with issues and queries.

• Diagnose, troubleshoot and (arrange) repair for hardware and software issues by email, by phone, online via remote support and sometimes in person.

• Provide daily operations and systems support to customers.

• Verify functionality of hardware and software components.

• Create, manage and delete user accounts; maintain security by adding and removing users from security groups; reset passwords.

• Support users with network issues.

• Answer questions, inform and instruct users in software and in industrial operation.

• Register complaints related to the above.

• Prepare and maintain technical documentation and procedures relating to resolution of frequent issues.

• Keep up to date on all relevant IT related topics, with a particular focus on state of the art solutions for the industry.

• Collect and report feedback and ideas for improvement from end-users, for future developments and enhancements.

• Report (periodically) on requests, questions and proposes continuous improvement steps (process, training, communication).

• Research, evaluate and test hardware and software products, and systems solutions; install, configure and test hardware and software, prepare reports and proposals for service.

So if you are looking for a longterm and technical interesting project and in the Lelystad area please contact me!
I would love to receive your updated CV in a Word Document.

Contact person: Jan Leijenhorst

Disclaimer: Amoria Bond operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role.