IT Business Analyst

• Analyzes business processes and helps define and document business requirements.

• Identifies compliance risks and communicates to appropriate level of management.

• Applies procedures and processes effectively in compliance with IT standards.

• Tests and troubleshoots new software or enhancements to existing software to ensure solutions are delivered with quality, on-time, and in accordance with business
  requirements.

• Troubleshoots and facilitates the resolution of issues with existing platforms and takes pro-active actions to avoid issues to occur.

• Builds productive relationships and networks with business partners by listening, clarifying, and responding effectively to questions and problems.

Non-Technical profile requirements

• Some flexibility in working hours is required (occasional over-time or weekend/holiday work)

• Accepts personal responsibility for client satisfaction

• Strong tracking, and coordination skills

• Establishes and manages engagement objectives, expectations and quality plan

• Ability to identify and implement process and/or application improvements

• Strong analytical and problem-solving skills

• Must be able to work on multiple simultaneous tasks with limited supervision - Quick learner, motivated self-starter

• Excellent customer service, interpersonal, communication and team collaboration skills

• Able to follow change management procedures and internal guidelines Methodology/Certification requirements

• Advanced course work in technical systems plus continued education in technical disciplines is preferred

• Additional certification is a plus Language proficiencies

• English spoken and written - Dutch is a plus