Microsoft (Dynamics CRM)- Operations Engineer

We are part of the IT Systems. We aim to develop and maintain high quality IT solutions for our clients and internal partners. Amongst others, we are responsible for the well-being (development, support and maintenance) of the Customer Relationship Management (CRM) system, ClientLink. ClientLink is a global client servicing tool and a client knowledge base that enables users to share accurate client insights worldwide. The solution connects users across the world by providing a complete view of the client and supports the marketing, sales and service processes in the front-office; it provides a platform for client coverage and product lines to collaborate and interact in order to achieve more efficiency; create worldwide connectivity around local franchises; provide the means for management and the sales force to forecast revenues. ClientLink is a customised version of Microsoft Dynamics CRM.

As operations engineer you

• Are the primary contact person for our infrastructural stakeholders;

• Are an ambassador of stable products and sustainable solutions;

• Will take responsibility in monitoring, identifying and solving operational issues as well as coordinating infrastructural activities;

• Will take responsibility in advising stakeholders on stability, reliability, maintain- and supportability;

• Advice, inspire and convince your colleagues with your vision on sustainable solutions, best practices and improvements;

• Proactively participate in team decisions and challenge your team members on presented solutions and decisions;

• See yourself as a part of a DevOps team with autonomy where your skill is an integral part of development;

• Contribute to both the maintenance and future development of our products and services;

• Acknowledge and communicate (potential) risks with relevant stakeholders;

• Support the DevOps team in both change and maintenance;

• Actively share and gain knowledge so you can act multidisciplinary activities.

This is you

You have at least experience with

• Applications and products from the Microsoft suite (e.g. SQL, Windows Server, IIS)

• Agile development environments (e.g. Scrum, DevOps)

• A comparable enterprise environment

• Clear communication in both English and Dutch (written and verbal)

• Operational and support activities for systems

• Microsoft Dynamics CRM or other CRM solutions

• Mobile CRM application solutions

• Team Foundation Server

Also you are able to

• Take responsibility within a team;

• Separate main from side issues;

• Work in a both exciting and demanding environment;

• Look for challenges and identify and create opportunities to improve results;

• Pro-actively share insights with stakeholders at different levels within the organisation;

• Connect with people in terms of networking;

• Express opinions clearly, comprehensively and correctly;

• Use your creativity when looking for solutions and performing analytical activities;

• Continuous improve yourself, your colleagues and processes."

If you are interested please send your resume rate and availability.