Service Introduction & Support Model Consultant

Voor onze directe eindklant in Arnhem is Harvey Nash op zoek naar een

Service Introduction & Support Model Consultant

Startdatum: 6 mei 2019

Duur: 4 maanden

Inzet: 40 uur per week

Bijzonderheden: Let op CV en Motivatie in het Engels

For the introduction of a new procurement tool (Ariba), coming from an SRM migration and involving substantial organizational and process changes, we're looking for a seasoned expert in the domain of service introduction & support model to help getting all the preparations ready to ensure a smooth transition into the new tools and model.

Expected activities

* Work out full end-to-end support model & governance
* Work out service catalog & RACI
* Detailed process flow designs & related documentation
* Policy documents writing
* Organizing knowledge transfers
* Prepare templates and trackers
* Organize follow up meetings
* Support stakeholders
* Support transition period

Required

* Excellent English communication skills, both written and verbal.
* Excellent organization & structuring skills
* Substantial prior experience with all activities related to service introduction and support model design.
* Good understanding of the different levels of support, different types of helpdesks, SLA accumulation impacts etc.
* Good planning skills.
* Good with designing medium level as well as detailed process flow.
* Good at writing procedural & policy documentation.
* Very customer oriented and able to actively investigate and propose solutions.
* Preferably knowledge of purchase to pay processes, Ariba P2P, plant maintenance processes, SAP VIM processes, Remedy / Service Now