Network service delivery specialist

Currently Templeton and Partners are seeking an "NETWORK SERVICE DELIVERY SPECIALIST" for a duration of mimium 12 months at one of our largest clients situated in Hilversum.

* NETWORK SERVICE DELIVERY SPECIALIST

Employee will leverage their significant expertise and account management skills in proactively supporting internal clients to ensure timely and successful implementation of telecom service orders and projects globally. Provide customized coordination, project planning, and communication between customers, carriers, engineers, operations, NOC, and internal departments to ensure high levels of customer satisfaction. Employee must possess and/or acquire an in-depth knowledge of chosen carrier’s telecom products, systems, and technologies.

DUTIES & RESPONSIBILITES

1. Employee acts as a liaison between Client’s Network Operations and Engineering teams, the NOC and Portfolio and manages the relation the chosen telecom carriers. Proven ability to establish and develop business relationships with business partners and carriers, service level management ensuring consistent performance according to agreements and SLA’s will be critical to individual and organizational success.

2. Order Management: Employee proactively monitors service orders and the progression of orders from pre-order-entry until post-installation. Employee acts as liaison between chosen carriers, network engineering, network operations and the portfolio team. Using project plans & agreed order tracking communication, participates in regular status calls and activation/testing activity as required.

• Ownership: Takes independent action to solve problems that impact the project, ensuring all jeopardies and risks to a successful implementation are addressed and escalated appropriately. If unable to diagnose or resolve at their own level, maintains ownership of resolution while accessing escalating resources for assistance. This activity also involves development of unique strategies to solve issues, negotiation with customers, third parties, and management to ensure a consensus approach to installations that fall outside normal parameters.

• Order Package Verification & Revenue Realization: Working within the guidance of company practices, employee validates that service order documentation complies with company policies and meets customer expectations. Successful performance of this activity requires critical thinking and situational direction and guidance to other employees. Ensures customer expected installation dates are communicated and managed.

• Employee manages expense Management and monthly (financial) reporting, reviewing, allocating, and processing invoices for telecom circuits. Build and maintain an inventory for all European network and voice circuits. On a regular basis analyzes the inventory for optimization opportunities, execute regular pricing challenges and validations of existing base. Employee supports and provides input for budget forecasting processes.

• Teamwork/Relationship Management: Employee must excel at working within cross-functional and geographically diverse teams.

EDUCATION (Level & Type of Degree if applicable)

• BA/BS Business or related technical field, advanced coursework preferred

• Equivalent combination of applicable education and experience required.

• Formal education or training in project management preferred

KNOWLEDGE, SKILLS & EXPERIENCE

• 2 years or greater telecommunications industry experience including implementation and milestone management (service order lifecycle management).

• Two to four years of experience in Telecom Expense management and/or (building) CMDB

• Basic LAN/WAN Networking skills preferred.

• Strong computer skills; word processing, and excel.

• Professional/accurate/persuasive written and verbal communication skills.

• Strong analytical skills and basic business acumen.

• Time management, task prioritization and problem-solving skills required, including organizational abilities that facilitate multiple activity management;

• Strong demonstrated knowledge of; Service provider’s products, services, provisioning processes.
  Service provider processes (RBOC, LEC/PTT, ISP, Global-Regional Carriers)
  General technical knowledge of traditional voice (domestic and International), MPLS, Internet, integrated solutions, and access services.

We will be delighted to hear from you if this opportunity fits your profile, and are looking forward to your reply !