Implementation Manager

We are currently recruiting for an Implementation Manager for one of our exclusive banking clients based in Utrecht.

Description

The Implementation Manager is responsible for the operational implementation of the Retail SME Project at 14 Specialist Banks and 90 Local Banks! You would be acting as the right hand of the Product Manager.

The Product Manager is responsible for the total project that will affect all our SME customers in areas such as risk rating, credit acceptance and pricing.

The project team has drawn up the implementation strategy and planning, but implementation is the responsibility of the Implementation Manager and requires a hands-on mentality.
Creating impact Together with the Product Manager you form a team, where you as the Implementation Manager are responsible for the implementation of the strategic implementation and communication plan.

You create impact because:
the planning is drawn up and realized;
the timelines are monitored, and the overview is kept;
there is coordinated coordination with the supplying parties, correct departments, colleagues and (local) banks;
communication and tools are realized with the right content and message;

Customer communication (including letters) for customer situations that require extra explanation.
In coordination with Compliance / Legal / Risk and Communication.
Organize ambassador meetings (3x) and Roadshow (14x) for front office employees at different locations.
Theme webinar, Webinar Companies.
Coordinate test days with relevant product managers and IT.
Lively Q&A.
Set up a feedback loop and coordinate staffing.
progress is reported and the recording is adequate.
With the realization of this project you have a direct impact on our colleagues in business customer service.