Webshop customer service

We are Easywalker, a Dutch stroller brand based in Amsterdam, with approx. 30 employees. Our brand-new webshop is launched in October, and we are building up the team. Since it's the first time we start selling to consumers, everything is built from scratch. I.e., there is a big opportunity to help growing the most important channel for Easywalker. We do have a customer care team that is mainly handling requests from retailers and distributors, but they don't have resources for webshop customer support. Therefore we are looking for a flexible, cooperative, entrepreneurial and bold customer service representative, who can answer the phone, e-mails and chats from consumers on our webshop. We will use Zendesk as a tool for it. Since we are starting this, there is no process in place. No scripts, no templates etc. That is, a great chance for you to help us deliver a smooth customer experience!