Interim Manager Customer Loyalty
Details
- Status:
- Gearchiveerd
- Publicatiedatum:
- 29-10-2019
- Weergaven:
- 240
- Reacties:
- 8
- Op locatie:
- Amsterdam
- FTE:
- 40 uur per week
Opdrachtomschrijving
One of my clients is urgently looking for a Interim Manager Customer Loyalty / Circle-Lead Mortgages for a 6-12 month contract in Amsterdam, Netherlands.
As Lead you are responsible for one of the Circle (50 to 70 employees) which consists of several Customer Loyalty Teams (5 to 7 teams). A Customer Loyalty Team consists of approximately 11 full-time employees with a changing Captain. Together with the 6 other Circles, the Quality Center of Expertise and a staff department you form the Leadership Team of Super-Circle Mortgages.
The Interim Manager Customer Loyalty / Circle-Lead Mortgages will have
A minimum of a HBO diploma, a WO diploma a pre
3+ years of relevant management experience in the financial sector
That you have knowledge of complex operational banking processes and service concepts.
That you are highly customer-focused and at the forefront of innovative ideas to make customer contact even better;
That you have experience in guiding and implementing changes, both in terms of content and in terms of culture;
That you have experience with fact-based management on output;
That you have a personality and the skills to function optimally in an Agile environment;
That you are available for at least 36 hours a week and that you do not find it problematic to work in the extended opening hours from 8 am to 9 pm and on Saturdays.
Apply now for immediate interviews!